I am going to be the black sheep poster here....definitely feel way underqualified to post but I read all the time.
I am an end user rep/trainer for a doc management software retailer (name is DocStar)....my boss is a small retailer that sells to very-small to medium-sized schools (mainly rural). When I took the job, the plan was for me to focus on training and keeping customers happy while our tech guy handled all the networking issues. Well, that hasn't worked out entirely, and although the owner has found someone to handle the nuts and bolts, the "WAAAY above my head networking issues", I've ended up having to self-educate and just slowly figure some stuff out. This site has been hugely helpful and has saved us WEEKS of time sometimes, enabling me find out info about a given MFP myself instead of having to wait on the slooow hands of beaurocracy that is the public school. :-)
Here's my question at the moment.....our current end user has 3 Savin MFP's...a C2820, an 80305E, and a 40225P. Can I expect for all of these/any to have "GlobalScan" or "ECopy" running? Or are these "extra" packages that the school would have had to purchase? Basically I'm wondering if I can 100% expect to see one of these or if it's a 'maybe'. I know I can ask their IT person, but some of these smaller schools don't have an on-site IT guy and it can be tricky to track down....so I thought I'd ask you guys.
Thank you if you've read this far....Christy
Bookmarks