The Above post about too much paper in the tray happened to me on that exact model. Removing a bit of paper fixed it. Go figure.
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The Above post about too much paper in the tray happened to me on that exact model. Removing a bit of paper fixed it. Go figure.
I went there today and wouldn't you know it, it was working perfectly. The faxes were programmed to go into the internal tray (has a bridge) but I checked the full switch to make sure it was free, blew out the photocell, updated the engine firmware. Then after checking with the customer, programmed the faxes to go into the finisher proof tray. I am pretty sure this is the area of trouble. I think Ken was spot on.
Thanks for all the info.
You never realize how cheap a professional is until after you let an amateur do it.
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