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  1. #1
    luckerx
    Guest

    How do you reset password on Aficio MPC 2500 from web image monitor.

    Please help! Does anyone know how to reset the password on a Ricoh MPC 2500 from the web image monitor. Default password is "admin" but it got changed. machine got sent to the wrong company and for some reason they decided to set it up. please help.

  2. #2
    It's not easy being green 1,000+ Posts Cipher's Avatar
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    You can change/delete a admin password by logging into WIM with,

    Default

    Username: supervisor
    Password: (leave blank, there is no password).

    If the Supervisors account details have been changed and you don't know what to you are in the shit.
    You will be looking at a NVRAM replacement to regain control and access to the machine.

    Hence never tell your customer about the 'supervisor' account, what they don't know will not hurt them.
    • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

    Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

  3. #3
    luckerx
    Guest

    thank you for the help

    thanks for the help, DAZ.

  4. #4
    kfiresmith
    Guest
    Thanks so much Cipher, your post saved my @** last night!

  5. #5
    cambita
    Guest

    MPC 2500 acces

    Dear Cipher:
    I have follow, your instruction but, the machine say, yo don`t have the acces for this function, I try whit 107 and 143 to go to WIN, but I don know wath to do, please help me

  6. #6
    Field Supervisor 2,500+ Posts
    How do you reset password on Aficio MPC 2500 from web image monitor.

    Jomama46's Avatar
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    Only thing you can do in Supervisor is to change the admin pw.

    You never realize how cheap a professional is until after you let an amateur do it.
    A+; Network +; PDI+

  7. #7
    netjustin
    Guest

    Supervisor/WIM password change just yields an error

    Hi Folks, newb disclaimer this is my first post here and I have precious little experience with Ricohs. That said, I'm trying to get into my own device, an MP C2500 and having some of my best times as you can imagine. What works: sign into Web Image Monitor as Supervisor. What doesn't: try to change the password for admin. The error I see is "This device is currently in use by other functions. Please try again later."

    It's now later (post power cycle) and I'm getting the same message. My question is, is there another management interface through which I can manage users? Failing that, is there a way to "coax" the telnet UI to change the password for another user?

    Screenshot attached, if that helps.

    Thanks in advance,
    netjustin
    Attached Files Attached Files

  8. #8
    Field Supervisor 2,500+ Posts
    How do you reset password on Aficio MPC 2500 from web image monitor.

    Jomama46's Avatar
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    When you go in as "supervisor" just leave the password blank, in other words change it back to default. Same with changing the username, change it to the default, admin.

    If the usertools display is on, you will get that "in use" message.

    You never realize how cheap a professional is until after you let an amateur do it.
    A+; Network +; PDI+

  9. #9
    netjustin
    Guest
    Jo, uou were right. The Usertools page was hanging up a change of password. The pw change worked great once I'd closed it!

    Thanks a bunch.

  10. #10
    Technician NewOrder's Avatar
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    @Cipher:
    THANK Y0U!

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