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  1. #1
    Major Asshole! 2,500+ Posts
    MPC3300 - Scan to multiple PDF files even though "Multipage" is selected

    mrwho's Avatar
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    MPC3300 - Scan to multiple PDF files even though "Multipage" is selected

    Talked today to a customer via telephone who complained that his machine would, since some time ago, scan to multiple PDF files (one per page) even though he selected "Multipage" from the panel.

    I searched my documentations and didn't find anything related to this - and honestly, I never had one of these happen before.

    I need to either give him an answer via telephone or go there myself - But I'd like to know if any of you ever had one of these or if this is a first.

    Cheers!
    ' "But the salesman said . . ." The salesman's an asshole!'
    Mascan42

    'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

    Ibid

    I'm just an ex-tech lurking around and spreading disinformation!

  2. #2
    Service Manager 1,000+ Posts
    MPC3300 - Scan to multiple PDF files even though "Multipage" is selected

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    I've neverheard of this issue, it's hard to say if they're making the right selection without actually being there. Do they experience it with scan to email and scan to folder? Maybe needs a firmware refresh.
    I realize you're familiar with how to make the settings but I'll post them for anyone else who may not be familiar. Here is the scanner guide, go to page 166. They may have the default setting set to single page, if they select multipage, once the job is finished it will revert back to single page.
    scanner op guide

    In order to make multi page the default,
    Registering the Default Values of the Scanner

    1. Make the necessary scan settings on the initial screen.
    2. Press the [Program] key.
    3. Press [Program as Defaults].
    4. Press [Program].
    A confirmation screen appears.
    5. Press [Yes].
    The current settings are registered as defaults, and then the initial screen reappears.

    Let us know what the fix is, thanks.


  3. #3
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Make sure that "Divide & Send E-mail" isn't set for "Yes (per Page)".

    Check out the attached screenshot.
    Attached Images Attached Images
    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

  4. #4
    Major Asshole! 2,500+ Posts
    MPC3300 - Scan to multiple PDF files even though "Multipage" is selected

    mrwho's Avatar
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    Thanks to you both - I'll contact the customer today and see what I can find out.

    Cheers!
    ' "But the salesman said . . ." The salesman's an asshole!'
    Mascan42

    'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

    Ibid

    I'm just an ex-tech lurking around and spreading disinformation!

  5. #5
    Field Supervisor 500+ Posts knightfall's Avatar
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    I haven't had this problem before but I would check history and re-flash firmware, this sounds like an application/memory failure.
    Good luck
    Get your facts first, and then you can distort them as much as you please.

  6. #6
    Major Asshole! 2,500+ Posts
    MPC3300 - Scan to multiple PDF files even though "Multipage" is selected

    mrwho's Avatar
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    Turns out a colleague had already called the customer and solved it - customer wasn't pressing "OK" or something like that.

    Thanks everyone. Cheers!
    ' "But the salesman said . . ." The salesman's an asshole!'
    Mascan42

    'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

    Ibid

    I'm just an ex-tech lurking around and spreading disinformation!

  7. #7
    Service Manager 250+ Posts unisys12's Avatar
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    Quote Originally Posted by mrwho View Post
    Turns out a colleague had already called the customer and solved it - customer wasn't pressing "OK" or something like that.

    Thanks everyone. Cheers!
    I was going to suggest this, but... It's just so obvious, I didn't. But, hind sight's 20/20, I would have asked the client the samething. so...

    The first law states that energy is conserved: The change in the internal energy is equal to the amount added by heating minus the amount lost by doing work on the environment.

  8. #8
    Service Manager 250+ Posts msaeger's Avatar
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    That's a problem when attempting phone fixes you don't want to piss off the person by insulting them and asking something too obvious. I usually do though sometimes they get mad but usually they haven't tried it.

  9. #9
    Professional Moron 2,500+ Posts TonerMunkeh's Avatar
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    Quote Originally Posted by msaeger View Post
    That's a problem when attempting phone fixes you don't want to piss off the person by insulting them and asking something too obvious. I usually do though sometimes they get mad but usually they haven't tried it.
    Slightly off topic, but:

    I have a customer that works for an educational facility in the Midlands. She has a horrible nickname which she herself likes and quotes on a regular basis. ANY attempt to telephone fix a call with her will automatically result is your head being torn off and shoved up your arse. I love customers like that. Honest.
    It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

    Hit it.

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