[Symptom]
Scan to Folder destinations cannot be selected by browsing network when scanning to Windows 7 or Windows Server 2008 R2 shared folder.
When attempting to select a destination by browsing, "cannot find the specified path" message is displayed.
Answer
Conditions of occurrence:
Scan to SMB folder destination is Windows 7 or Windows Server 2008 R2.
Affected Models:
All GW models.
[Solution]
The symptom will be fixed by updating the firmware of the device.
Firmware must be updated by a service technician.
Refer to the table below for the release schedule of official/temporary firmwares. Official fixes may or may not be released for models marked
as "T.B.D" in the table below.
Temporary firmware should be requested via GFPR.
Models Official release Temporary fix available
as of
09S [Aficio MP 171, 171F, 171SPF],[MP 171, 171F, 171SPF] T.B.D. The beginning of April, 2010
https://eu-tier2-en.custhelp.com/cgi-bin/eu_tier2_en.cfg...BojUjzEyO3Egldk6tj27YvfdIV6fIina 18A28cJxgHc*&p_topview=1 (1 of 6)23/03/2010 16:11:39
Cannot browse to a destination folder: Windows 7/Windows Server 2008
08A [Aficio MP 6001, 7001, 8001, 9001 (SP)],[MP 6001/SP,
7001/SP, 8001/SP, 9001/SP] T.B.D. Available
08A [Pro 907EX, 1107EX, 1357EX] T.B.D. The beginning of April, 2010
08S [Aficio MP C4000, C5000],[MP C4000, C5000] T.B.D. Available
08S [Aficio MP C2800, C3300],[MP C2800, C3300] T.B.D. Available
08S [Aficio MP C2030, C2530],[MP C2030, C2530] February, 2010 No temp fix
08S [Aficio MP C2050, C2550],[MP C2050, C2550] February, 2010 Available
07A [Aficio MP 2851, 3351],[MP 2851, 3351] April, 2010 The end of March, 2010
07A [Aficio MP 4001, 5001],[MP 4001, 5001] April, 2010 The end of March, 2010
07A [Aficio MP C6000, C7500],[MP C6000, C7500] February, 2010 Available
07A [Aficio MP 2550/B, 3350/B],[MP 2550/B, 3350/B] February, 2010 Available
07A [Aficio MP 4000/B, 5000/B],[MP 4000/B, 5000/B] February, 2010 Available
07A [Aficio MP W5100, W7140],[MP W5100, W7140] March, 2010 No temp fix
07S [Pro C900S] T.B.D. Available
06A [Aficio MP 1500, 1600/L, 2000/L/LN],[MP 1500, 1600/L,
2000/L/LN] Available No temp fix
06A [Aficio MP 161, 161F, 161SPF],[MP 161, 161F, 161SPF],
[MP 161, 161f, 161spf] T.B.D. Available
06A [Aficio MP W2400, W3600],[MP W2400, W3600] March, 2010 No temp fix
06A [Aficio MP 2500],[MP 2500] March, 2010 No temp fix
05A [Aficio MP 6000/SP, 7000/SP, 8000/SP],[MP 6000/SP,
7000/SP, 8000/SP] T.B.D. Available
05A [Aficio MP 5500, 6500, 7500],[MP 5500, 6500, 7500] February, 2010 No temp fix
05A [Pro 906EX, 1106EX, 1356EX] T.B.D. The beginning of March, 2010
05A [Aficio MP 9000, 1100, 1350],[MP 9000, 1100, 1350] T.B.D. The beginning of March, 2010
05A [Aficio MP C2000, C2500, C3000],[MP C2000, C2500,
C3000] T.B.D. Available
05A [Aficio MP C3500, C4500],[MP C3500, C4500] T.B.D. Available
05A [Aficio MP C1500sp],[MP C1500sp] T.B.D. The end of February, 2010
05S [Aficio MP 2510, 3010],[MP 2510, 3010] T.B.D. The end of March, 2010
05S [Aficio 3025, 3030],[DSm725, DSm730] T.B.D. Available
05S [Aficio MP 3500, 4500],[MP 3500, 4500] T.B.D. The end of March, 2010
05S [Aficio 3035, 3045],[DSm735, DSm745] T.B.D. Available
04A [Aficio 3260C, Aficio Color 5560],[DSc460, CS555] T.B.D. The end of January, 2010
04A [Aficio 3224C, 3232C],[DSc424, DSc432] T.B.D. The beginning of February, 2010
04A [Aficio 3228C, 3235C, 3245C],[DSc428, DSc435,
DSc445] T.B.D. Available
04A [Aficio 2051, 2060, 2075],[DSm651, DSm660, DSm675] T.B.D. The beginning of March, 2010
04A [Aficio 480W],[A080] T.B.D. The end of March, 2010
*The release schedule is subject to change. Please watch for updates.
*Due to the amount of change required and the age of the devices, there is no plan to fix pre-04A models.
*When requesting the temporary firmware, please attach the customer information (customer name and device quantity).
*09A or later models are unaffected as the first batch of mass production had a fix applied.
https://eu-tier2-en.custhelp.com/cgi-bin/eu_tier2_en.cfg...BojUjzEyO3Egldk6tj27YvfdIV6fIina 18A28cJxgHc*&p_topview=1 (2 of 6)23/03/2010 16:11:39
Cannot browse to a destination folder: Windows 7/Windows Server 2008
The above firmware will support:
l
CIFS (Common Internet File System)
l
DFS (Distributed File System)
l
NTLMv2
The firmware will facilitate browsing to Windows 7 and Windows Server 2008 R2 destinations, but there are following limitations.
Bookmarks