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  1. #1
    Senior Tech 100+ Posts pLatik's Avatar
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    Forward to email

    I´have a ricoh 3224c that have the forwardind to email activate, and the customer ask to me if exist the possibilty to the forward document can be sent in the pdf format. Now, the forward document is in Tiff.
    I look to the user manual in the bitswitch 21 and modify the value to "1", but still the forward document keeps the format in Tiff. I already change in "scanner features" the default document to PDF, but nothing...
    Anyone have some ideas?

  2. #2
    Service Manager 1,000+ Posts
    Forward to email


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    Did you set switch 21 bit 3 to 1?

  3. #3
    Senior Tech 100+ Posts pLatik's Avatar
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    yes, i mean to tell switch 21 bit 3 change to "1". sorry the mistake.

  4. #4
    Field Supervisor 1,000+ Posts Eric1968's Avatar
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    Do you mean to forward faxes to an email adress? Switch 21 bit 3 only works for forwarding faxes to a network folder, not to an email adress.

  5. #5
    Senior Tech 100+ Posts pLatik's Avatar
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    yes, i now, i tried this because i look to a previous post of a member of this forum that sugest this step. but like i said, this didn´t work. i read the hole user manual and don´t find anything about this issue. i´m thinking that maybe is not possible to change this feature. but i thanks to all members that have the kindness of the replys

  6. #6
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    This question comes up at least once a week in my office - "Can I forward faxes to email as PDFs?'.

    All machines can forward to a folder as a .tiff or .pdf, but a number can't email as a .pdf.

    Attached is a screenshot from a document that describes which will and which will not.

    While I can't guarantee its accuracy, so far all of the models I've checked have been right.
    Attached Images Attached Images
    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

  7. #7
    Technician 250+ Posts Ricoh-ono's Avatar
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    It has been my experience that faxes forwarded to email will in be in tif format. If forwarded to folder you can specify pdf through a bit switch setting.
    Do what you can, with what you have, where you are. ~Theodore Roosevelt

  8. #8
    Senior Tech 100+ Posts pLatik's Avatar
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    thanks for the reply. the document is very usefull.

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