MPC3300 - SP to slow down paper passage?

[mrwho]

Is there any way of slowing down the paper passage for heavy stock on these machines? A customer is having issues with paper a little bit heavier than the machine specifications, and I'd like to try to minimize it, even though he's already been advised that the paper is too heavy for the machine.

Cheers!

[Eric1968]

Set the bypass tray to thick3 and give it a try.

[mrwho]

Set the bypass tray to thick3 and give it a try.

Thanks for the tip, but that's already the way he's been doing it. Hence this request for any method or SP to slow down the machine even more.

Cheers!

[Eric1968]

I don't know a way to "slow it down" using the SP-mode. Are you having copy quality problems?

[mrwho]

I don't know a way to "slow it down" using the SP-mode. Are you having copy quality problems?

Yes, but as I said before, the problem is traceable to the fact that the paper is too heavy. I just wanted to try to minimize the problem, even though I already told the customer the paper is too heavy for this machine.

[Eric1968]

Maybe you can try to adjust the fusing temperature for thick3 paper (SP1-105-089).

[mrwho]

Well, yes, that's an option, although I don't think it will solve the problem (but I'll try it nonetheless). I don't have the chance of scanning it right now, but afaik the problem is caused by the paper path curve when leaving the bypass and the fact that the paper is too stiff and, when the trailing edge leaves the bypass it shakes too hard, causing a white line about 2-3cm from the trailing edge.

[TonerMunkeh]

There's an SP mode I can't remember off the top of my head, but it refers to CPM down mode for thick stock and heavy coverage. Check the SM, I think it'll be worth a play with.

[mikadonovan]

If you have already informed the customer that the paper he is using is too heavy and beyond machine specs, your service call should be complete. I also run into the same thing on occasion when a customer refuses to accept the fact that you can't run a two by four through the bypass. I just tell 'em that if they want their machine to run right they will have to use another type paper. Be polite, but very matter-of-fact. Your a technician, not Houdini, and magic doesn't apply to MFP's.

Is there any way of slowing down the paper passage for heavy stock on these machines? A customer is having issues with paper a little bit heavier than the machine specifications, and I'd like to try to minimize it, even though he's already been advised that the paper is too heavy for the machine.

Cheers!

[mrwho]

I know that, and that's what I did. But I also said that I would see and try to make it run better - without any kind of compromise. I know the machine has its limits, but it doesn't mean I'm not curious to see if I can push it further.