Ricoh Afficio MP5000 scanning to file server issues

ski98033 · 05-05-2010

Hi,

My company just purchased several MP5000's and a few MP6000's. The MP6000's work fine when scanning to a fileserver, but the MP5000's do the following (we did network sniffs to find this out):

1. Scan a document to the file server. The MP5000 has delays of 3 - 4 minutes before the document shows up on the files server. From the network trace we see that the MP5000 just waits for 3 - 4 minutes before even attempting to contact the file server. Once it does, the transfer of the document to the file server happens very quickly.

2. Scan document #1 then scan document #2 and you cannot scan document #3 for 3-4 minutes (e.g. until document #1 shown up on the file server). Then you cannot scan dcoument #4 for another 3 - 4 minutes until document #2 shows up on the file server. This is a major problem.

The MP6000's do not have this behavior as the documents show up on the file server within 20 - 30 seconds after scanning them in. Both MP5000's and MP6000's are set up the same.

The local Ricoh reps have not been able to solve this problem so I ask you folks. What, if anything, can be done to fix the MP5000's. We really do not want to go through all the work to return them all or fight the local reps and Ricoh to get them replaced.

cheers,

ski

**Vulkor** · 05-05-2010

Have local Reps try reloading the newest Firmware on Effected Units. Could be something corrupted even though they are new. It happens.

ski98033 · 05-06-2010

Hmm, tried that with no luck. Also we tried using the java log collection program they sent us. It worked with all the 6000's and 3 of 4 5000's that we tried it on. It failed to work with one of the 5000's. All 4 5000's are still having problems saving to the file server while the 6000's work. Very strange.

**Scott_Lewis** · 05-11-2010

Originally Posted by ski98033

Hmm, tried that with no luck. Also we tried using the java log collection program they sent us. It worked with all the 6000's and 3 of 4 5000's that we tried it on. It failed to work with one of the 5000's. All 4 5000's are still having problems saving to the file server while the 6000's work. Very strange.

This should not be so difficult. Review and compare the SP5990 -5, -6, -7, -22, -23 reports. Reload all of the firmware. Clear the scanner, network applications and NIC memory. Reload the settings for the NIC and scanner. Reseat/Swap out the HDD. Reseat all of the connectors in the controller area. Replace the NVRAM, the controller and maybe the BICU.

Before doing any of this, make damn sure you don't have a network issue. Move the copiers to a working location and non-working location. This should be an easy test to perform.

**iMind** · 05-11-2010

Hmmm, give us some settings on the good and bad working machines, doesn´t sound like its the boxes, maybe server settings, did you try putting the IP address instead of server name: \\192.168.0.1\scan ; \\server\scan

ski98033 · 05-11-2010

I have tried using the IP address with no luck. I will ask our techician to try the ideas you have mentioned below. The settings are:

Printer with problems:
msh> show
Common:
Mode: 0x01
Protocol Up/Down:
AppleTalk: Down
IPv4: Up
IPv6: Down
IPsec: Up
NetWare: Down
SMB: Up
Device Up/Down:
USB: Up
Ethernet interface: AutoNegotiation
Syslog priority: LOG_INFO
NVRAM version: 5
Device name: AC Tech MP 5000
Comment:
Location:
Contact:
Soft switch: 0x000000c1
AppleTalk:
Mode: EtherTalk phase 2
Net: 0xff01
Object: RICOH Aficio MP 5000
Type: LaserWriter
Zone: *
TCP/IP:
Mode(IPv4): 0xf84049c5
Mode(IPv6): 0xfffdffff
ftp: Down
lpr: Up (IPv4)
rsh: Down
diprint: Up (IPv4)
web: Up
http: Up (IPv4)
ftpc: Down
snmp: Up
ipp: Up (IPv4)
autonet: Up
Bonjour: Down
ssl: Up (IPv4)
nrs: Up
rfu: Up (IPv4/IPv6)
nbt: Up
ssdp: Up
ssh: Up
sftp: Down
WS-Device: Up (IPv4)
WS-Printer: Up
rhpp: Up (IPv4)
IPv4:
DHCP: On
Address: 010.191.079.203
Netmask: 255.255.000.000
Broadcast: 000.000.000.000
Gateway: 010.191.000.001
IPv6:
Stateless: On
Manual: :: prefixlen 64
Gateway: ::
DHCPv6-lite: Off
DUID: 00:00:00:00:00:00:00:00:00:00:00:00:00:00
DHCPv6 option lifetime: 60(min)
IPsec:
Manual Mode: Off
Excluded Protocol:
https: On
dns: On
dhcp: On
wins: On
EncapType: DIX Ethernet II
Host name: ac-ricohtech
DNS Domain: DHCP
Access Control:
IPv4:
Access Entry[1]: 000.000.000.000 - 000.000.000.000
Access Entry[2]: 000.000.000.000 - 000.000.000.000
Access Entry[3]: 000.000.000.000 - 000.000.000.000
Access Entry[4]: 000.000.000.000 - 000.000.000.000
Access Entry[5]: 000.000.000.000 - 000.000.000.000
IPv6:
Access Entry[1]: :: - ::
Access Entry[2]: :: - ::
Access Entry[3]: :: - ::
Access Entry[4]: :: - ::
Access Entry[5]: :: - ::
SNTP Server:
Time Zone: -480
SNTP Server polling time : 60
SYSLOG server: 127.000.000.001
Home page URL1:
Home page link name1: URL1
Home page URL2:
Home page link name2: URL2
Help page URL:
RHPP Port: 59100
RHPP timeout: 300(sec)
NetWare:
EncapType: Auto
RPRINTER number: 0
Print server name: RNPF07060
File server name:
Context name:
Switch: 0x03
Mode: Print server
NDS/Bindery: Auto sense
Packet negotiation: Normal
Login Mode: File Server
Print job timeout: 15(sec)
Protocol: IPX IPv4
SAP interval time: 60(sec)
NDS Tree Name:
Transfer Protocol: IPv4 IPX(IPv4 priority)
SMB:
Switch: 0x0e
Mode: Workgroup
Direct print: On
Notification : Off
Workgroup name: STAFF
Computer name: ACRICOHTECH
Comment:
Share name[1]: MP5000
Protocol: IPv4
DNS:
IPv4:
Server[1]: 000.000.000.000
Server[2]: 000.000.000.000
Server[3]: 000.000.000.000
Selected IPv4 DNS Server: DHCP
IPv6:
Server[1]: ::
Server[2]: ::
Server[3]: ::
Selected IPv6 DNS Server: DHCP
Domain name:
ether :
DDNS:
ether : Off
WINS:
ether : On
Primary WINS: 010.001.024.010
Secondary WINS: 000.000.000.000
SSDP:
UUID: 85b8d686-1dd2-11b2-8396-d2ec7b75584d
Profile: 10800(sec)
TTL: 4
UPnP:
URL:
Bonjour:
Computer Name(cname): RICOH Aficio MP 5000
Local Hostname(ether):
Location:
Priority(diprint): 10
Priority(lpr): 20
Priority(ipp): 30
IP TTL: 255
LinkLocal Route for Multi I/F: Ethernet(ether)
IPP Port: IPP
SNMP:
SNMPv1v2: On
SNMPv3: On
protocol: IPv4 IPv6 IPX
v1Trap: On
v2Trap: Off
v3Trap: Off
SNMPv1v2 Remote Setting: Enable
SNMPv3 Privacy: Auto
ssh:
Compression: On
Port: 22
TimeOut: 300(sec)
LoginTimeOut: 300(sec)
LPR:
lprm check host: On
lpr prnerrchk: Off
Certificate:
Verification: Off
WS-MFP:
Network Device Name: AC Tech MP 5000
Comments:
Location:
Presentation URL:
WS-Device TCP Port: 53000
WS-Printer TCP Port: 53001
WS-Printer Job Timeout: 900(s)
MetadataVersion: 75
UUID: 85b8d686-1dd2-11b2-8396-d2ec7b75584d
Shell mode: User mode

ski98033 · 05-11-2010

Printer that works:
msh> show
Common:
Mode: 0x01
Protocol Up/Down:
AppleTalk: Up
IPv4: Up
IPv6: Down
IPsec: Down
NetWare: Up
SMB: Up
Device Up/Down:
USB: Up
Ethernet interface: AutoNegotiation
Syslog priority: LOG_INFO
NVRAM version: 5
Device name: AC HR MP 5000
Comment:
Location:
Contact:
Soft switch: 0x000000c1
AppleTalk:
Mode: EtherTalk phase 2
Net: 0xff01
Object: RICOH Aficio MP 5000
Type: LaserWriter
Zone: *
TCP/IP:
Mode(IPv4): 0xf80009c0
Mode(IPv6): 0xfcbd3bc0
ftp: Up (IPv4/IPv6)
lpr: Up (IPv4/IPv6)
rsh: Up (IPv4/IPv6)
diprint: Up (IPv4/IPv6)
web: Up
http: Up (IPv4/IPv6)
ftpc: Down
snmp: Up
ipp: Up (IPv4/IPv6)
autonet: Up
Bonjour: Up (IPv4/IPv6)
ssl: Up (IPv4/IPv6)
nrs: Up
rfu: Up (IPv4/IPv6)
nbt: Up
ssdp: Up
ssh: Up
sftp: Up (IPv4/IPv6)
WS-Device: Up (IPv4/IPv6)
WS-Printer: Up
rhpp: Up (IPv4/IPv6)
IPv4:
DHCP: On
Address: 192.168.018.150
Netmask: 255.255.255.000
Broadcast: 000.000.000.000
Gateway: 000.000.000.000
IPv6:
Stateless: On
Manual: :: prefixlen 64
Gateway: ::
DHCPv6-lite: Off
DUID: 00:00:00:00:00:00:00:00:00:00:00:00:00:00
DHCPv6 option lifetime: 60(min)
IPsec:
Manual Mode: Off
Excluded Protocol:
https: On
dns: On
dhcp: On
wins: On
EncapType: DIX Ethernet II
Host name: ac-ricohhr
DNS Domain: DHCP
Access Control:
IPv4:
Access Entry[1]: 000.000.000.000 - 000.000.000.000
Access Entry[2]: 000.000.000.000 - 000.000.000.000
Access Entry[3]: 000.000.000.000 - 000.000.000.000
Access Entry[4]: 000.000.000.000 - 000.000.000.000
Access Entry[5]: 000.000.000.000 - 000.000.000.000
IPv6:
Access Entry[1]: :: - ::
Access Entry[2]: :: - ::
Access Entry[3]: :: - ::
Access Entry[4]: :: - ::
Access Entry[5]: :: - ::
SNTP Server:
Time Zone: -480
SNTP Server polling time : 60
SYSLOG server: 127.000.000.001
Home page URL1:
Home page link name1: URL1
Home page URL2:
Home page link name2: URL2
Help page URL:
RHPP Port: 59100
RHPP timeout: 300(sec)
NetWare:
EncapType: Auto
RPRINTER number: 0
Print server name: RNPFBDA41
File server name:
Context name:
Switch: 0x03
Mode: Print server
NDS/Bindery: Auto sense
Packet negotiation: Normal
Login Mode: File Server
Print job timeout: 15(sec)
Protocol: IPX IPv4
SAP interval time: 60(sec)
NDS Tree Name:
Transfer Protocol: IPv4 IPX(IPv4 priority)
SMB:
Switch: 0x0e
Mode: Workgroup
Direct print: On
Notification : Off
Workgroup name: WORKGROUP
Computer name:
Comment:
Share name[1]: MP5000
Protocol: IPv4
DNS:
IPv4:
Server[1]: 000.000.000.000
Server[2]: 000.000.000.000
Server[3]: 000.000.000.000
Selected IPv4 DNS Server: DHCP
IPv6:
Server[1]: ::
Server[2]: ::
Server[3]: ::
Selected IPv6 DNS Server: DHCP
Domain name:
ether :
DDNS:
ether : On
WINS:
ether : On
Primary WINS: 000.000.000.000
Secondary WINS: 000.000.000.000
SSDP:
UUID: eeb77374-1dd1-11b2-af8b-f77730459d6a
Profile: 10800(sec)
TTL: 4
UPnP:
URL:
Bonjour:
Computer Name(cname): RICOH Aficio MP 5000 (2)
Local Hostname(ether): ac-ricohhr.local
Location:
Priority(diprint): 10
Priority(lpr): 20
Priority(ipp): 30
IP TTL: 255
LinkLocal Route for Multi I/F: Ethernet(ether)
IPP Port: IPP
SNMP:
SNMPv1v2: On
SNMPv3: On
protocol: IPv4 IPv6 IPX
v1Trap: On
v2Trap: Off
v3Trap: Off
SNMPv1v2 Remote Setting: Enable
SNMPv3 Privacy: Auto
ssh:
Compression: On
Port: 22
TimeOut: 300(sec)
LoginTimeOut: 300(sec)
LPR:
lprm check host: On
lpr prnerrchk: Off
Certificate:
Verification: Off
WS-MFP:
Network Device Name: AC HR MP 5000
Comments:
Location:
Presentation URL:
WS-Device TCP Port: 53000
WS-Printer TCP Port: 53001
WS-Printer Job Timeout: 900(s)
MetadataVersion: 27
UUID: eeb77374-1dd1-11b2-af8b-f77730459d6a
Shell mode: User mode
msh>

**Jomama46** · 05-12-2010

imind, compare those two lists and get back to us would you?

**iMind** · 05-12-2010

Hehehe you the father I needed to pull my ears,
I have, there´s a possibility that they´re not in the same environment, the non working one has a workgroup "STAFF" and the working one workgroup is "WORKGROUP" the non working machine has a class A IP range and the working machine has a class C IP range the non working machine has a wrong subnet mask 255.255.0.0 should be 255.0.0.0 the working machine is correct subnet mask should and is 255.255.255.0
Well as the machines are working in DHCP that leeds me to say they not in the same environment...

**Jomama46** · 05-12-2010

Originally Posted by iMind

Hehehe you the father I needed to pull my ears,
I have, there´s a possibility that they´re not in the same environment, the non working one has a workgroup "STAFF" and the working one workgroup is "WORKGROUP" the non working machine has a class A IP range and the working machine has a class C IP range the non working machine has a wrong subnet mask 255.255.0.0 should be 255.0.0.0 the working machine is correct subnet mask should and is 255.255.255.0
Well as the machines are working in DHCP that leeds me to say they not in the same environment...

Brilliant!