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  1. #1
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    Unhappy Ricoh Afficio MP5000 scanning to file server issues

    Hi,

    My company just purchased several MP5000's and a few MP6000's. The MP6000's work fine when scanning to a fileserver, but the MP5000's do the following (we did network sniffs to find this out):

    1. Scan a document to the file server. The MP5000 has delays of 3 - 4 minutes before the document shows up on the files server. From the network trace we see that the MP5000 just waits for 3 - 4 minutes before even attempting to contact the file server. Once it does, the transfer of the document to the file server happens very quickly.

    2. Scan document #1 then scan document #2 and you cannot scan document #3 for 3-4 minutes (e.g. until document #1 shown up on the file server). Then you cannot scan dcoument #4 for another 3 - 4 minutes until document #2 shows up on the file server. This is a major problem.

    The MP6000's do not have this behavior as the documents show up on the file server within 20 - 30 seconds after scanning them in. Both MP5000's and MP6000's are set up the same.

    The local Ricoh reps have not been able to solve this problem so I ask you folks. What, if anything, can be done to fix the MP5000's. We really do not want to go through all the work to return them all or fight the local reps and Ricoh to get them replaced.

    cheers,

    ski


  2. #2
    Field Supervisor 500+ Posts Vulkor's Avatar
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    Have local Reps try reloading the newest Firmware on Effected Units. Could be something corrupted even though they are new. It happens.


  3. #3
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    Hmm, tried that with no luck. Also we tried using the java log collection program they sent us. It worked with all the 6000's and 3 of 4 5000's that we tried it on. It failed to work with one of the 5000's. All 4 5000's are still having problems saving to the file server while the 6000's work. Very strange.


  4. #4
    Field Supervisor 500+ Posts Scott_Lewis's Avatar
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    Quote Originally Posted by ski98033 View Post
    Hmm, tried that with no luck. Also we tried using the java log collection program they sent us. It worked with all the 6000's and 3 of 4 5000's that we tried it on. It failed to work with one of the 5000's. All 4 5000's are still having problems saving to the file server while the 6000's work. Very strange.
    This should not be so difficult. Review and compare the SP5990 -5, -6, -7, -22, -23 reports. Reload all of the firmware. Clear the scanner, network applications and NIC memory. Reload the settings for the NIC and scanner. Reseat/Swap out the HDD. Reseat all of the connectors in the controller area. Replace the NVRAM, the controller and maybe the BICU.

    Before doing any of this, make damn sure you don't have a network issue. Move the copiers to a working location and non-working location. This should be an easy test to perform.


  5. #5
    Vacuum Cleaning Expert 1,000+ Posts iMind's Avatar
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    Hmmm, give us some settings on the good and bad working machines, doesn´t sound like its the boxes, maybe server settings, did you try putting the IP address instead of server name: \\192.168.0.1\scan ; \\server\scan

    We can all Win, but at the end we all loose. Save the greyhound

  6. #6
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    Thanks for the reply

    I have tried using the IP address with no luck. I will ask our techician to try the ideas you have mentioned below. The settings are:

    Printer with problems:
    msh> show
    Common:
    Mode: 0x01
    Protocol Up/Down:
    AppleTalk: Down
    IPv4: Up
    IPv6: Down
    IPsec: Up
    NetWare: Down
    SMB: Up
    Device Up/Down:
    USB: Up
    Ethernet interface: AutoNegotiation
    Syslog priority: LOG_INFO
    NVRAM version: 5
    Device name: AC Tech MP 5000
    Comment:
    Location:
    Contact:
    Soft switch: 0x000000c1
    AppleTalk:
    Mode: EtherTalk phase 2
    Net: 0xff01
    Object: RICOH Aficio MP 5000
    Type: LaserWriter
    Zone: *
    TCP/IP:
    Mode(IPv4): 0xf84049c5
    Mode(IPv6): 0xfffdffff
    ftp: Down
    lpr: Up (IPv4)
    rsh: Down
    diprint: Up (IPv4)
    web: Up
    http: Up (IPv4)
    ftpc: Down
    snmp: Up
    ipp: Up (IPv4)
    autonet: Up
    Bonjour: Down
    ssl: Up (IPv4)
    nrs: Up
    rfu: Up (IPv4/IPv6)
    nbt: Up
    ssdp: Up
    ssh: Up
    sftp: Down
    WS-Device: Up (IPv4)
    WS-Printer: Up
    rhpp: Up (IPv4)
    IPv4:
    DHCP: On
    Address: 010.191.079.203
    Netmask: 255.255.000.000
    Broadcast: 000.000.000.000
    Gateway: 010.191.000.001
    IPv6:
    Stateless: On
    Manual: :: prefixlen 64
    Gateway: ::
    DHCPv6-lite: Off
    DUID: 00:00:00:00:00:00:00:00:00:00:00:00:00:00
    DHCPv6 option lifetime: 60(min)
    IPsec:
    Manual Mode: Off
    Excluded Protocol:
    https: On
    dns: On
    dhcp: On
    wins: On
    EncapType: DIX Ethernet II
    Host name: ac-ricohtech
    DNS Domain: DHCP
    Access Control:
    IPv4:
    Access Entry[1]: 000.000.000.000 - 000.000.000.000
    Access Entry[2]: 000.000.000.000 - 000.000.000.000
    Access Entry[3]: 000.000.000.000 - 000.000.000.000
    Access Entry[4]: 000.000.000.000 - 000.000.000.000
    Access Entry[5]: 000.000.000.000 - 000.000.000.000
    IPv6:
    Access Entry[1]: :: - ::
    Access Entry[2]: :: - ::
    Access Entry[3]: :: - ::
    Access Entry[4]: :: - ::
    Access Entry[5]: :: - ::
    SNTP Server:
    Time Zone: -480
    SNTP Server polling time : 60
    SYSLOG server: 127.000.000.001
    Home page URL1:
    Home page link name1: URL1
    Home page URL2:
    Home page link name2: URL2
    Help page URL:
    RHPP Port: 59100
    RHPP timeout: 300(sec)
    NetWare:
    EncapType: Auto
    RPRINTER number: 0
    Print server name: RNPF07060
    File server name:
    Context name:
    Switch: 0x03
    Mode: Print server
    NDS/Bindery: Auto sense
    Packet negotiation: Normal
    Login Mode: File Server
    Print job timeout: 15(sec)
    Protocol: IPX IPv4
    SAP interval time: 60(sec)
    NDS Tree Name:
    Transfer Protocol: IPv4 IPX(IPv4 priority)
    SMB:
    Switch: 0x0e
    Mode: Workgroup
    Direct print: On
    Notification : Off
    Workgroup name: STAFF
    Computer name: ACRICOHTECH
    Comment:
    Share name[1]: MP5000
    Protocol: IPv4
    DNS:
    IPv4:
    Server[1]: 000.000.000.000
    Server[2]: 000.000.000.000
    Server[3]: 000.000.000.000
    Selected IPv4 DNS Server: DHCP
    IPv6:
    Server[1]: ::
    Server[2]: ::
    Server[3]: ::
    Selected IPv6 DNS Server: DHCP
    Domain name:
    ether :
    DDNS:
    ether : Off
    WINS:
    ether : On
    Primary WINS: 010.001.024.010
    Secondary WINS: 000.000.000.000
    SSDP:
    UUID: 85b8d686-1dd2-11b2-8396-d2ec7b75584d
    Profile: 10800(sec)
    TTL: 4
    UPnP:
    URL:
    Bonjour:
    Computer Name(cname): RICOH Aficio MP 5000
    Local Hostname(ether):
    Location:
    Priority(diprint): 10
    Priority(lpr): 20
    Priority(ipp): 30
    IP TTL: 255
    LinkLocal Route for Multi I/F: Ethernet(ether)
    IPP Port: IPP
    SNMP:
    SNMPv1v2: On
    SNMPv3: On
    protocol: IPv4 IPv6 IPX
    v1Trap: On
    v2Trap: Off
    v3Trap: Off
    SNMPv1v2 Remote Setting: Enable
    SNMPv3 Privacy: Auto
    ssh:
    Compression: On
    Port: 22
    TimeOut: 300(sec)
    LoginTimeOut: 300(sec)
    LPR:
    lprm check host: On
    lpr prnerrchk: Off
    Certificate:
    Verification: Off
    WS-MFP:
    Network Device Name: AC Tech MP 5000
    Comments:
    Location:
    Presentation URL:
    WS-Device TCP Port: 53000
    WS-Printer TCP Port: 53001
    WS-Printer Job Timeout: 900(s)
    MetadataVersion: 75
    UUID: 85b8d686-1dd2-11b2-8396-d2ec7b75584d
    Shell mode: User mode


  7. #7
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    Printer that works:
    msh> show
    Common:
    Mode: 0x01
    Protocol Up/Down:
    AppleTalk: Up
    IPv4: Up
    IPv6: Down
    IPsec: Down
    NetWare: Up
    SMB: Up
    Device Up/Down:
    USB: Up
    Ethernet interface: AutoNegotiation
    Syslog priority: LOG_INFO
    NVRAM version: 5
    Device name: AC HR MP 5000
    Comment:
    Location:
    Contact:
    Soft switch: 0x000000c1
    AppleTalk:
    Mode: EtherTalk phase 2
    Net: 0xff01
    Object: RICOH Aficio MP 5000
    Type: LaserWriter
    Zone: *
    TCP/IP:
    Mode(IPv4): 0xf80009c0
    Mode(IPv6): 0xfcbd3bc0
    ftp: Up (IPv4/IPv6)
    lpr: Up (IPv4/IPv6)
    rsh: Up (IPv4/IPv6)
    diprint: Up (IPv4/IPv6)
    web: Up
    http: Up (IPv4/IPv6)
    ftpc: Down
    snmp: Up
    ipp: Up (IPv4/IPv6)
    autonet: Up
    Bonjour: Up (IPv4/IPv6)
    ssl: Up (IPv4/IPv6)
    nrs: Up
    rfu: Up (IPv4/IPv6)
    nbt: Up
    ssdp: Up
    ssh: Up
    sftp: Up (IPv4/IPv6)
    WS-Device: Up (IPv4/IPv6)
    WS-Printer: Up
    rhpp: Up (IPv4/IPv6)
    IPv4:
    DHCP: On
    Address: 192.168.018.150
    Netmask: 255.255.255.000
    Broadcast: 000.000.000.000
    Gateway: 000.000.000.000
    IPv6:
    Stateless: On
    Manual: :: prefixlen 64
    Gateway: ::
    DHCPv6-lite: Off
    DUID: 00:00:00:00:00:00:00:00:00:00:00:00:00:00
    DHCPv6 option lifetime: 60(min)
    IPsec:
    Manual Mode: Off
    Excluded Protocol:
    https: On
    dns: On
    dhcp: On
    wins: On
    EncapType: DIX Ethernet II
    Host name: ac-ricohhr
    DNS Domain: DHCP
    Access Control:
    IPv4:
    Access Entry[1]: 000.000.000.000 - 000.000.000.000
    Access Entry[2]: 000.000.000.000 - 000.000.000.000
    Access Entry[3]: 000.000.000.000 - 000.000.000.000
    Access Entry[4]: 000.000.000.000 - 000.000.000.000
    Access Entry[5]: 000.000.000.000 - 000.000.000.000
    IPv6:
    Access Entry[1]: :: - ::
    Access Entry[2]: :: - ::
    Access Entry[3]: :: - ::
    Access Entry[4]: :: - ::
    Access Entry[5]: :: - ::
    SNTP Server:
    Time Zone: -480
    SNTP Server polling time : 60
    SYSLOG server: 127.000.000.001
    Home page URL1:
    Home page link name1: URL1
    Home page URL2:
    Home page link name2: URL2
    Help page URL:
    RHPP Port: 59100
    RHPP timeout: 300(sec)
    NetWare:
    EncapType: Auto
    RPRINTER number: 0
    Print server name: RNPFBDA41
    File server name:
    Context name:
    Switch: 0x03
    Mode: Print server
    NDS/Bindery: Auto sense
    Packet negotiation: Normal
    Login Mode: File Server
    Print job timeout: 15(sec)
    Protocol: IPX IPv4
    SAP interval time: 60(sec)
    NDS Tree Name:
    Transfer Protocol: IPv4 IPX(IPv4 priority)
    SMB:
    Switch: 0x0e
    Mode: Workgroup
    Direct print: On
    Notification : Off
    Workgroup name: WORKGROUP
    Computer name:
    Comment:
    Share name[1]: MP5000
    Protocol: IPv4
    DNS:
    IPv4:
    Server[1]: 000.000.000.000
    Server[2]: 000.000.000.000
    Server[3]: 000.000.000.000
    Selected IPv4 DNS Server: DHCP
    IPv6:
    Server[1]: ::
    Server[2]: ::
    Server[3]: ::
    Selected IPv6 DNS Server: DHCP
    Domain name:
    ether :
    DDNS:
    ether : On
    WINS:
    ether : On
    Primary WINS: 000.000.000.000
    Secondary WINS: 000.000.000.000
    SSDP:
    UUID: eeb77374-1dd1-11b2-af8b-f77730459d6a
    Profile: 10800(sec)
    TTL: 4
    UPnP:
    URL:
    Bonjour:
    Computer Name(cname): RICOH Aficio MP 5000 (2)
    Local Hostname(ether): ac-ricohhr.local
    Location:
    Priority(diprint): 10
    Priority(lpr): 20
    Priority(ipp): 30
    IP TTL: 255
    LinkLocal Route for Multi I/F: Ethernet(ether)
    IPP Port: IPP
    SNMP:
    SNMPv1v2: On
    SNMPv3: On
    protocol: IPv4 IPv6 IPX
    v1Trap: On
    v2Trap: Off
    v3Trap: Off
    SNMPv1v2 Remote Setting: Enable
    SNMPv3 Privacy: Auto
    ssh:
    Compression: On
    Port: 22
    TimeOut: 300(sec)
    LoginTimeOut: 300(sec)
    LPR:
    lprm check host: On
    lpr prnerrchk: Off
    Certificate:
    Verification: Off
    WS-MFP:
    Network Device Name: AC HR MP 5000
    Comments:
    Location:
    Presentation URL:
    WS-Device TCP Port: 53000
    WS-Printer TCP Port: 53001
    WS-Printer Job Timeout: 900(s)
    MetadataVersion: 27
    UUID: eeb77374-1dd1-11b2-af8b-f77730459d6a
    Shell mode: User mode
    msh>


  8. #8
    Field Supervisor 2,500+ Posts
    Ricoh Afficio MP5000 scanning to file server issues

    Jomama46's Avatar
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    imind, compare those two lists and get back to us would you?


    You never realize how cheap a professional is until after you let an amateur do it.
    A+; Network +; PDI+

  9. #9
    Vacuum Cleaning Expert 1,000+ Posts iMind's Avatar
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    Hehehe you the father I needed to pull my ears,
    I have, there´s a possibility that they´re not in the same environment, the non working one has a workgroup "STAFF" and the working one workgroup is "WORKGROUP" the non working machine has a class A IP range and the working machine has a class C IP range the non working machine has a wrong subnet mask 255.255.0.0 should be 255.0.0.0 the working machine is correct subnet mask should and is 255.255.255.0
    Well as the machines are working in DHCP that leeds me to say they not in the same environment...

    We can all Win, but at the end we all loose. Save the greyhound

  10. #10
    Field Supervisor 2,500+ Posts
    Ricoh Afficio MP5000 scanning to file server issues

    Jomama46's Avatar
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    Quote Originally Posted by iMind View Post
    Hehehe you the father I needed to pull my ears,
    I have, there´s a possibility that they´re not in the same environment, the non working one has a workgroup "STAFF" and the working one workgroup is "WORKGROUP" the non working machine has a class A IP range and the working machine has a class C IP range the non working machine has a wrong subnet mask 255.255.0.0 should be 255.0.0.0 the working machine is correct subnet mask should and is 255.255.255.0
    Well as the machines are working in DHCP that leeds me to say they not in the same environment...
    Brilliant!


    You never realize how cheap a professional is until after you let an amateur do it.
    A+; Network +; PDI+

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