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  1. #11
    Field Supervisor 500+ Posts Vulkor's Avatar
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    When you changed the IP on the Nic the Server that Scanrouter is installed on will Fail. This is due to the Scanrouter Software during setup has to know the IP Address of the Copier/MFP. If you change it on Scanrouter and reboot the scanrouter server that may fix your issue.

  2. #12
    An Old Copier Doctor 50+ Posts
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    Thankl you , however the scan router server is functioning. The issue is that the LD238 is no longer scanning PDFs in color. They all get converted to color JPGs or end up being scanned in black and white only. The client claims that this issue just started after we changed the IP address on the copier.

  3. #13
    Field Supervisor 500+ Posts Vulkor's Avatar
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    That is odd that Scanrouter is Even functioning if you changed the IP of the Copier. Unless the Device was setup using the UNC Path.. I think that can be done in Scanrouter. IS the OLD IP being used by another device?

  4. #14
    An Old Copier Doctor 50+ Posts
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    The IP was changed on the machine to match the IP that was designated and reserved by the IT tech on the server.Then the Scan router software was reconfigured to match the IP address and tested. It scanned without incident. However, we neglected to confirm if the unit scanned in color. IT says it's not anything they did.I have ASSume it's a software issue with the 2003 server software. And IT says it MUST be routed through the server and not to a folder on a workstation for security reasons.
    Thanks for the speedy responses!
    Quote Originally Posted by Vulkor View Post
    That is odd that Scanrouter is Even functioning if you changed the IP of the Copier. Unless the Device was setup using the UNC Path.. I think that can be done in Scanrouter. IS the OLD IP being used by another device?

  5. #15
    Field Supervisor 500+ Posts Vulkor's Avatar
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    Wonder if their IT would allow you to Scan to a Folder on the Server instead of a Workstation? With the proper permissions all would be dandy. Oh well.

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