Hi Voltage,
Sorry but I dont think I'll be of much use in this. It was some years back so I'm afraid I've forgotten what I did to solve the problem, but I believe I did manage to do it with Paperport after some fiddeling around. Cant tell you more details, sorry.
To this day, this specific need has no other solution to my knowledge. You'll have to persuade the customer to change their procedures, it's the only way if you cant get it working somehow. Usually there are better ways too, if you just look broad enough.
Say for instance they buy Adobe Acrobat Pro, then they can put documents together from all kinds of formats, although it's not as extensive as DTB and it's a somewhat different procedure. Might just be enough though. And if memory serves me right Acrobat is cheaper than Paperport too.
I hope you find a way.
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