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  1. #1
    bostjanma
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    ''Independet-supplier toner cartrige is set''

    Hi,
    I want to ask you, what is wrong with MPC4000 if notice this mesage: ''Independet-supplier toner cartrige is set''? We always use original ricoh toner! If posible to reset this mesage before change with new toner cartrige?

    Thanks

  2. #2
    Senior Tech 250+ Posts
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    Quote Originally Posted by bostjanma View Post
    Hi,
    I want to ask you, what is wrong with MPC4000 if notice this mesage: ''Independet-supplier toner cartrige is set''? We always use original ricoh toner! If posible to reset this mesage before change with new toner cartrige?

    Thanks
    SP mode 5051 will help you hide message

  3. #3
    Service Manager 1,000+ Posts
    ''Independet-supplier toner cartrige is set''

    teebee1234's Avatar
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    If the user inserted a previously used toner bottle (to use up one that still had some left in it), you will get that indication. A new, unused bottle will get rid of the message. FYI, I always tell my customers to replace the toner when the mfp stops due to 'out of toner' condition, not when the display says 'toner low'. There is usually about 10-15% left in the bottle.

  4. #4
    Field Supervisor 500+ Posts Fearless V K's Avatar
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    Quote Originally Posted by paulg View Post
    SP mode 5051 will help you hide message
    X2, set 5051 to 1. These machines have issues with this.
    Don't take that toner with me!

  5. #5
    Service Manager 250+ Posts zyqwiz's Avatar
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    The toner chip will have been damaged in transit - is it back door original toner? They always get kicked all over the place and are more likely to fail due to the extra shipping.

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