I cut and pasted this from the Global Knowledge base. It appears to state that there is firmware available that has to be requested by 'GFPR' (not sure what that means). Have you called tech support to see if there is firmware that is not posted on the TSC site? I'm not really sure if this will help....
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[Symptom]
Scan to Folder destinations cannot be selected by browsing network when scanning to Windows 7 or Windows Server 2008 R2 shared folder. When attempting to select a destination by browsing, "cannot find the specified path" message is displayed.
Answer Conditions of occurrence:
Scan to SMB folder destination is Windows 7 or Windows Server 2008 R2.
Affected Models:
All GW models.
[Solution]
The symptom will be fixed by updating the firmware of the device.
Firmware must be updated by a service technician.
*Refer to the table below for the release schedule of official/temporary firmwares. Official fixes may or may not be released for models marked as "T.B.D" in the table below.
Temporary firmware should be requested via GFPR.
*I cut out the table, but it included the mpc4500 as a "T.B.D." model
Models Official release Temporary fix available as of
*The release schedule is subject to change. Please watch for updates.
*Due to the amount of change required and the age of the devices, there is no plan to fix pre-04A models.
*When requesting the temporary firmware, please attach the customer information (customer name and device quantity).
*09A or later models are unaffected as the first batch of mass production had a fix applied.
The above firmware will support:
- CIFS (Common Internet File System)
- DFS (Distributed File System)
- NTLMv2
The firmware will facilitate browsing to Windows 7 and Windows Server 2008 R2 destinations, but there are following limitations. Limitation1: Cannot Scan to SMB via IP over 1394
The above listed firmware does not support Scan to SMB over 1394.
*Printing on IP over 1394 is available.
Support for Scan to SMB over 1394 can be added using a temporary firmware. It is available for the following models:
Limitation2: "Up One Level" button problem
Typically users will browse starting at the "Workgroup list" as follows: "Workgroup list > PC list > shared folder list".
The problem is that if the "Up One Level" button is selected from "shared folder list", the user will return to the "Workgroup list" instead of correctly moving up one level to the "PC list".
This symptom will only occur when browsing to Windows 7 or Windows Server 2008 R2 shared folders.
[Workaround]
Manually enter the path to the destination folder.
Follow these steps:
- Press the [Scanner] key.
- Select [Manual Entry] or [Dest.:].
- Select [SMB].
- Select [Manual Entry].
- Enter the IPv4 address of the client PC and its shared folder name, and then press [OK].
The following is an example of a path where the folder name is user and the IPv4 address is 192.168.1.100.
\\192.168.1.100\user - Enter the user name for logging on to the client computer.
- Enter the password for logging on to the client computer.
- Press [OK].
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