2022 not printing

[copyaction]

you mean formatting the hdd? i have tried formatting the hdd already. today i went back to replace the hdd and did not make a difference, even disconnecting it. i remember coming across a sc990 once but that never re appeared again.

how do i rule out its not the customers network?

hook it up to your laptop and see if you still have the problem

[TonerMunkeh]

Connect your laptop to it via a crossover cable and batter a load of prints at it.

[Venom]

Could possibly be a duplicate IP being used...try changing IP of copier if other tests have failed

[aabarnes1]

Another thing to try id re-indexing your HDD. have done this to around 40 HDD's and have not had anymore problems.

Could you explain re-indexing pls?

[ash_572]

it was the memory dimm on the controller board that kept on failing. replaced dimm and fixed.

when i first got there i replaced the printer card first then switched the machine on. no change. so i then swapped the memory dimm that sits at the top of the controller board and that worked the first time i switched the machine on. and to confirm it was the memory dimm, i put the old memorydimm back in and when i switched the machine on, the printer and scanner wouldnt work.


thanks to everyone who tried to help

[Vulkor]

Classic Troubleshooting at it's best. Just like I try to do it. Great work Ash, thanks for the Reply on the Final Problem.

[aabarnes1]

Classic Troubleshooting at it's best. Just like I try to do it. Great work Ash, thanks for the Reply on the Final Problem.

I was pleased that re-indexing the hdd wasn't the fix !!!!

[tcs04]

Thanks for posting the solution!

[greyfox]

have you already update the firmware?

[teebee1234]

have you already update the firmware?

You're a day late and a dollar short.....