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  1. #1
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    2022 not printing

    machine is copying fine but sometimes doesnt print from the pc. when i press the printer button on the copier it double beeps and the same with the scanner button. the document server works fine, sometimes after youve switched it off a few times it prints fine. i just dont know whaats causing this to happen. i checked on the back for loose connections and it seems fines.

  2. #2
    Professional Moron 2,500+ Posts TonerMunkeh's Avatar
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    Could be the HDD's stalling out. When it does it, can you see the option for printing and scanning in user tools and SP modes? Try formatting the HDD and reseating the memory DIMM's.
    It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

    Hit it.

  3. #3
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    u cant see the printer and scanner option under user tools and in service mode. sometimes the machine doesnt fire up after u switch it off, only the green light. after trying afew times it works fine and u can get into the printer and scanner option

  4. #4
    Professional Moron 2,500+ Posts TonerMunkeh's Avatar
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    I'd go for HDD first, memory DIMM's second, controller board third.
    It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

    Hit it.

  5. #5
    Field Supervisor 500+ Posts Vulkor's Avatar
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    Quote Originally Posted by TonerMunkeh View Post
    I'd go for HDD first, memory DIMM's second, controller board third.
    Before ANY of that Perhaps reload the FIRMWARE? I've had that fix this issue. Has the MFP received any SC 990, SC991?

  6. #6
    Trusted Tech 50+ Posts Comatose's Avatar
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    If you loose printer/scanner option its the HDD

  7. #7
    Field Supervisor 500+ Posts
    2022 not printing


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    have you ruled out the customers network yet?

  8. #8
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    Another thing to try id re-indexing your HDD. have done this to around 40 HDD's and have not had anymore problems.

  9. #9
    Professional Moron 2,500+ Posts TonerMunkeh's Avatar
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    Quote Originally Posted by copyaction View Post
    have you ruled out the customers network yet?
    I thought of that too, but it wouldn't make sense that the print and scan buttons disappear from user tools and SP modes. By the way - I meant reformat the HDD and reseat the DIMM's, not replace them.
    It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

    Hit it.

  10. #10
    Field Supervisor 500+ Posts
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    you mean formatting the hdd? i have tried formatting the hdd already. today i went back to replace the hdd and did not make a difference, even disconnecting it. i remember coming across a sc990 once but that never re appeared again.

    how do i rule out its not the customers network?

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