mpc3500 has intermittent jam code 17. only from tray1, only when printing/copying in color.
leading edge of paper stops 1/4" out of registration roller. I have replaced registration sensor, swapped entire feed unit. any ideas?
mpc3500 has intermittent jam code 17. only from tray1, only when printing/copying in color.
leading edge of paper stops 1/4" out of registration roller. I have replaced registration sensor, swapped entire feed unit. any ideas?
What is the engine firmware level and where in the world is this machine located?
Trade like a tiger sleep like a baby
Was the feed unit you replaced a brand new one or one from another machine? There's an RTB (27 I think) to do with the sensors in the feed stations not being soldered correctly. Might be worth a look.
It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.
Hit it.
test
--
Snap, Crackle, Aneurysm!
Bulletin 27 has nothing to do with Jam code 17
BULLETIN NUMBER: B230/B237/D042 – 027 11/30/2007
APPLICABLE MODEL:
GESTETNER - DSc525/DSc530/DSc520
LANIER - LD425c/LD430c/LD420c
RICOH - AFICIO MP C2500/C3000/C2000
SAVIN - C2525/C3030/C2020
SUBJECT: DUPLEX UNIT AND MAINFRAME PARTS MAY BREAK
SYMPTOM:
The following parts connecting the mainframe and duplex unit may break:
• The duplex link and/or peen (supporting pin) on the mainframe
• The peen (supporting pin) on the duplex unit
Trade like a tiger sleep like a baby
You're looking at the wrong machine. That's the Athena, not the Apollon. RTB27 for the Apollon has to do with the sensors. I know the RTB calls it a multi-feed, but this is the symptom I had and this is what cured it.
SYMPTOM
A multi-feed occurs.
Note: In factory tests, the occurrence rate with the LCT is 0.08% (1/1239).
Jam Position:
[Tray 1] [Tray 2]
CAUSE
Vendor production error: The sensor’s detection circuit was not soldered correctly to the
inside of the sensor.
SOLUTION
Production line
The vendor changed the soldering method to ensure the connection is strong enough.
Applied from: Nov, 2006 production (RAI)
Action in the field
Replace the paper feed sensor (P/N AW010128) with one that is not from lots
FF08 – FK26. (06.06.08-06.09.26)
Note: The stock of SPC has already changed to the modified sensor. The lot number is
printed on the rear side of the sensor (see the photo on the next page).
It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.
Hit it.
Oh you mean bulletin #2 for product code B801 maybe that will correct it but bbpast mentioned intermittent paper jams only when printing in color, I don't know. Hey where is bbpast he has not said a word.
TECHNICAL SERVICE BULLETIN
Page 1 of 2
BULLETIN NUMBER: B801 – 002 05/31/2007
APPLICABLE MODEL:
GESTETNER - LCIT PB3010 for DSc525/DSc530/DSc535/DSc545
LANIER - LCIT PB3010 for LD425c/LD430c/LD435c/LD445c
RICOH - LCIT PB3010 for AFICIO MP C2500/MP C3000/MP C3500/MP C4500
SAVIN - LCIT PB3010 for C2525/C3030/C3535/C4540
SUBJECT: MULTI FEED JAM
SYMPTOM:
A multi-feed jam occurs.
NOTE:
In factory tests, the occurrence rate on the LCT is 0.08% (1/1239).
Jam Position
Tray 1 Tray 2
CAUSE:
Production error: The sensor’s detection circuit was not soldered correctly to the inside of the sensor.
SOLUTION:
Production line
The soldering method has been modified to ensure a strong connection.
Applied from: November 2006 production
Action in the field
Replace the paper feed sensor (P/N AW010128) with one that is
not from the following lots:
FF08 – FK26
The lot number is printed on the rear side of the sensor
NOTE: All affected sensors in stock have been replaced with the modified sensor
Trade like a tiger sleep like a baby
Still fighting it. updated all firmware. regarding the feed unit, i swapped the unit from the third tray...continues to jam from tray 1 and works fine from tray 3, even swapped them back no change.
Here is what the troubleshooting guide says about the B222 & B224 product
1. PAPER FEED ERRORSSubject Symptom Cause Solution Note
Tray errors For PCL jobs if the machine
is in sleep mode
Printer firmware Install version 1.02 or
later.
See
B222/B224
Firmware
History
Jam 800mm paper or longer Engine firmware Install version 1.591:01
or later.
See
B222/B224
Firmware
History
Jam JAM201 Finisher firmware
SR3020/SR3030
B804/B805
Install version
02.030:16 or later.
See
B222/B224
Firmware
History
Jam Jam 111 Finisher firmware
SR3020/SR3030
B804/B805
Install version
02.040:17 or later.
See
B222/B224
Firmware
History1.63:01
Jam Jam 17 Engine firmware Engine firmware Install
version
Trade like a tiger sleep like a baby
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