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  1. #1
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    mpc3500 jam code 17

    mpc3500 has intermittent jam code 17. only from tray1, only when printing/copying in color.
    leading edge of paper stops 1/4" out of registration roller. I have replaced registration sensor, swapped entire feed unit. any ideas?

  2. #2
    Senior Tech 250+ Posts delosangeles's Avatar
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    What is the engine firmware level and where in the world is this machine located?
    Trade like a tiger sleep like a baby

  3. #3
    Professional Moron 2,500+ Posts TonerMunkeh's Avatar
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    Was the feed unit you replaced a brand new one or one from another machine? There's an RTB (27 I think) to do with the sensors in the feed stations not being soldered correctly. Might be worth a look.
    It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

    Hit it.

  4. #4
    Administrator 500+ Posts Aneurysm's Avatar
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    test
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    Snap, Crackle, Aneurysm!

  5. #5
    Senior Tech 250+ Posts delosangeles's Avatar
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    Quote Originally Posted by TonerMunkeh View Post
    Was the feed unit you replaced a brand new one or one from another machine? There's an RTB (27 I think) to do with the sensors in the feed stations not being soldered correctly. Might be worth a look.
    Bulletin 27 has nothing to do with Jam code 17

    BULLETIN NUMBER: B230/B237/D042 – 027 11/30/2007
    APPLICABLE MODEL:
    GESTETNER - DSc525/DSc530/DSc520
    LANIER - LD425c/LD430c/LD420c
    RICOH - AFICIO MP C2500/C3000/C2000
    SAVIN - C2525/C3030/C2020
    SUBJECT: DUPLEX UNIT AND MAINFRAME PARTS MAY BREAK
    SYMPTOM:
    The following parts connecting the mainframe and duplex unit may break:
    • The duplex link and/or peen (supporting pin) on the mainframe
    • The peen (supporting pin) on the duplex unit
    Trade like a tiger sleep like a baby

  6. #6
    Professional Moron 2,500+ Posts TonerMunkeh's Avatar
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    You're looking at the wrong machine. That's the Athena, not the Apollon. RTB27 for the Apollon has to do with the sensors. I know the RTB calls it a multi-feed, but this is the symptom I had and this is what cured it.

    SYMPTOM
    A multi-feed occurs.
    Note: In factory tests, the occurrence rate with the LCT is 0.08% (1/1239).
    Jam Position:
    [Tray 1] [Tray 2]
    CAUSE
    Vendor production error: The sensor’s detection circuit was not soldered correctly to the
    inside of the sensor.
    SOLUTION
    Production line
    The vendor changed the soldering method to ensure the connection is strong enough.
    Applied from: Nov, 2006 production (RAI)
    Action in the field
    Replace the paper feed sensor (P/N AW010128) with one that is not from lots
    FF08 – FK26. (06.06.08-06.09.26)
    Note: The stock of SPC has already changed to the modified sensor. The lot number is
    printed on the rear side of the sensor (see the photo on the next page).
    It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

    Hit it.

  7. #7
    FORMER Techie 1,000+ Posts tcs04's Avatar
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    Quote Originally Posted by TonerMunkeh View Post
    You're looking at the wrong machine. That's the Athena, not the Apollon. RTB27 for the Apollon has to do with the sensors. I know the RTB calls it a multi-feed, but this is the symptom I had and this is what cured it.

    SYMPTOM
    A multi-feed occurs.
    Note: In factory tests, the occurrence rate with the LCT is 0.08% (1/1239).
    Jam Position:
    [Tray 1] [Tray 2]
    CAUSE
    Vendor production error: The sensor’s detection circuit was not soldered correctly to the
    inside of the sensor.
    SOLUTION
    Production line
    The vendor changed the soldering method to ensure the connection is strong enough.
    Applied from: Nov, 2006 production (RAI)
    Action in the field
    Replace the paper feed sensor (P/N AW010128) with one that is not from lots
    FF08 – FK26. (06.06.08-06.09.26)
    Note: The stock of SPC has already changed to the modified sensor. The lot number is
    printed on the rear side of the sensor (see the photo on the next page).
    NICE ONE!

  8. #8
    Senior Tech 250+ Posts delosangeles's Avatar
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    Quote Originally Posted by TonerMunkeh View Post
    You're looking at the wrong machine. That's the Athena, not the Apollon. RTB27 for the Apollon has to do with the sensors. I know the RTB calls it a multi-feed, but this is the symptom I had and this is what cured it.

    SYMPTOM
    A multi-feed occurs.
    Note: In factory tests, the occurrence rate with the LCT is 0.08% (1/1239).
    Jam Position:
    [Tray 1] [Tray 2]
    CAUSE
    Vendor production error: The sensor’s detection circuit was not soldered correctly to the
    inside of the sensor.
    SOLUTION
    Production line
    The vendor changed the soldering method to ensure the connection is strong enough.
    Applied from: Nov, 2006 production (RAI)
    Action in the field
    Replace the paper feed sensor (P/N AW010128) with one that is not from lots
    FF08 – FK26. (06.06.08-06.09.26)
    Note: The stock of SPC has already changed to the modified sensor. The lot number is
    printed on the rear side of the sensor (see the photo on the next page).
    Oh you mean bulletin #2 for product code B801 maybe that will correct it but bbpast mentioned intermittent paper jams only when printing in color, I don't know. Hey where is bbpast he has not said a word.


    TECHNICAL SERVICE BULLETIN
    Page 1 of 2
    BULLETIN NUMBER: B801 – 002 05/31/2007
    APPLICABLE MODEL:
    GESTETNER - LCIT PB3010 for DSc525/DSc530/DSc535/DSc545
    LANIER - LCIT PB3010 for LD425c/LD430c/LD435c/LD445c
    RICOH - LCIT PB3010 for AFICIO MP C2500/MP C3000/MP C3500/MP C4500
    SAVIN - LCIT PB3010 for C2525/C3030/C3535/C4540
    SUBJECT: MULTI FEED JAM
    SYMPTOM:
    A multi-feed jam occurs.
    NOTE:


    In factory tests, the occurrence rate on the LCT is 0.08% (1/1239).
    Jam Position
    Tray 1 Tray 2
    CAUSE:
    Production error: The sensor’s detection circuit was not soldered correctly to the inside of the sensor.
    SOLUTION:
    Production line
    The soldering method has been modified to ensure a strong connection.
    Applied from: November 2006 production
    Action in the field
    Replace the paper feed sensor (P/N AW010128) with one that is


    not from the following lots:
    FF08 – FK26

    The lot number is printed on the rear side of the sensor
    NOTE: All affected sensors in stock have been replaced with the modified sensor

    Trade like a tiger sleep like a baby

  9. #9
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    Still fighting it. updated all firmware. regarding the feed unit, i swapped the unit from the third tray...continues to jam from tray 1 and works fine from tray 3, even swapped them back no change.

  10. #10
    Senior Tech 250+ Posts delosangeles's Avatar
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    Quote Originally Posted by bbapst View Post
    Still fighting it. updated all firmware. regarding the feed unit, i swapped the unit from the third tray...continues to jam from tray 1 and works fine from tray 3, even swapped them back no change.
    Here is what the troubleshooting guide says about the B222 & B224 product

    1. PAPER FEED ERRORS
    Subject Symptom Cause Solution Note

    Tray errors For PCL jobs if the machine
    is in sleep mode
    Printer firmware Install version 1.02 or
    later.
    See
    B222/B224
    Firmware
    History

    Jam 800mm paper or longer Engine firmware Install version 1.591:01
    or later.
    See
    B222/B224
    Firmware
    History

    Jam JAM201 Finisher firmware
    SR3020/SR3030
    B804/B805
    Install version
    02.030:16 or later.
    See
    B222/B224
    Firmware
    History

    Jam Jam 111 Finisher firmware
    SR3020/SR3030
    B804/B805
    Install version
    02.040:17 or later.
    See
    B222/B224
    Firmware
    History

    Jam Jam 17 Engine firmware Engine firmware Install
    version
    1.63:01
    Trade like a tiger sleep like a baby

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