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  1. #1
    Senior Tech 250+ Posts delosangeles's Avatar
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    Strange problem on MPC3000 w/ SR 790 when power up from display panel stapler cycles

    Hello everyone.

    A clients MPC3000 connected with a SR 790 on power up from the display power botton starts the stapler unit to cycle to the home position sensor and to the front door then back and forth. On the bottom left of the touch panel the add staples flashes for maybe a quarter of a second and the beeper sounds of so I turned it off. If the client copies or sends a job with stapling envolved the machine performs the job with no problem and no longer cycles the stapler unit.

    I have swaped the finisher with a know working one and new staple cartridge but the problem is not corrected. I'm thinking it's the I/O board or the BICU board, was wondering if anyone has seen this issue or have any input.

    Thanks to everyone
    Trade like a tiger sleep like a baby

  2. #2
    Field Supervisor 2,500+ Posts
    Strange problem on MPC3000 w/ SR 790 when power up from display panel stapler cycles

    Jomama46's Avatar
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    Something shorted in the conpane?

    You never realize how cheap a professional is until after you let an amateur do it.
    A+; Network +; PDI+

  3. #3
    Field Supervisor 500+ Posts
    Strange problem on MPC3000 w/ SR 790 when power up from display panel stapler cycles

    totoro's Avatar
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    Have you tried re-flashing/updating the firmware? I have had a lot of strange problems on all models that were fixed by re-flashing/updating firmware. One of them involved getting special firmware from Ricoh for the configuration of machine and finisher. It can't hurt and it's free.
    Totoro

  4. #4
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    I have a few SR 790 with same problem,.... hard work, but always was problem with broken wire

  5. #5
    Senior Tech 250+ Posts delosangeles's Avatar
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    ?

    Quote Originally Posted by Jomama46 View Post
    Something shorted in the conpane?
    Not sure what you mean by Conpane.
    Last edited by delosangeles; 10-15-2010 at 02:39 PM.
    Trade like a tiger sleep like a baby

  6. #6
    Senior Tech 250+ Posts delosangeles's Avatar
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    Yep

    Quote Originally Posted by totoro View Post
    Have you tried re-flashing/updating the firmware? I have had a lot of strange problems on all models that were fixed by re-flashing/updating firmware. One of them involved getting special firmware from Ricoh for the configuration of machine and finisher. It can't hurt and it's free.
    Yep I did the engine and system firmware. Just not sure where to go from there.
    Trade like a tiger sleep like a baby

  7. #7
    Senior Tech 250+ Posts delosangeles's Avatar
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    Harness?

    Quote Originally Posted by miro View Post
    I have a few SR 790 with same problem,.... hard work, but always was problem with broken wire
    Really, which harness, on the main frame or one in the finnisher? I did swap the SR790 with one that works fine when connected to other machines so I'm guessing the problem lies in the MPC3000.

    Thanks to all
    Trade like a tiger sleep like a baby

  8. #8
    Field Supervisor 500+ Posts
    Strange problem on MPC3000 w/ SR 790 when power up from display panel stapler cycles

    totoro's Avatar
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    This may be a shot in the dark, but what about the bridge unit? The bridge unit is the connection between the mainframe and the finisher. If not that then I would probably start with the boards you mentioned. Also, is the finisher firmware stored to the mainframe or to the finisher? I don't know if i ever thought of that before.
    Totoro

  9. #9
    Field Supervisor 2,500+ Posts
    Strange problem on MPC3000 w/ SR 790 when power up from display panel stapler cycles

    Jomama46's Avatar
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    Quote Originally Posted by delosangeles View Post
    Hot sure what you mean by Conpane.
    Sorry, Conpane = Control Panel

    You never realize how cheap a professional is until after you let an amateur do it.
    A+; Network +; PDI+

  10. #10
    Senior Tech 250+ Posts delosangeles's Avatar
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    Really

    Quote Originally Posted by Jomama46 View Post
    Sorry, Conpane = Control Panel
    Really something shorted on the control panel, please elaborate. Thanks.
    Trade like a tiger sleep like a baby

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