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  1. #1
    Senior Tech 250+ Posts Voltage's Avatar
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    MP171SPF Addressbook error

    Hi there guys

    Has anybody experience a SC 997 addressbook error on the MP171. I have had 3 machines this month doing this. Restarting the machine usually fixes it but still, would prefer it does not do it at all.

    Thanks

  2. #2
    Senior Tech 100+ Posts
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    This is what i get for INFO on the SC CODE.

    • Software for that application is
    defective

    • An option required by the application
    (RAM, DIMM, board) is not installed.

    • Too complicated nest of the fax group
    address

    1. As for the fax operation problem,
    simplify the nest of the fax group
    address.

    Best Regards!

  3. #3
    E Winter
    Guest
    I had this once on a mp171 and did the following procedure:

    1. backup nvram data on sdcard
    2. performing memory all clear
    3. restoring nvram data via sdcard

    I didn't backuped and restore the adress book because I wasn't shure if the data may be corrupted so I programmed some new scan-to-folder and fax targets. So far I didn't heard from the customer again that's why I suppose the machine is running stable now.

  4. #4
    Major Asshole! 2,500+ Posts
    MP171SPF Addressbook error

    mrwho's Avatar
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    A colleague of mine had a case where he had to replace the main board, but since you don't always get that trouble, that's probably not the case with your machines.
    ' "But the salesman said . . ." The salesman's an asshole!'
    Mascan42

    'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

    Ibid

    I'm just an ex-tech lurking around and spreading disinformation!

  5. #5
    Lamoboy
    Guest

    Re: MP171SPF Addressbook error

    I get an Addressbook error each time the fax was sent to an invalid number. When this error appears, I can't send any fax or e-mails until I reset the device.
    Somebody knows how to fix this error without reseting the device?

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