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  1. #1
    Field Supervisor 500+ Posts aabarnes1's Avatar
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    Angry Rico-h Fax 1180L

    Message on screen says 'remove document- press stop to confirm'. Needless to say there is no document in the adf. I have replaced the two sensors in the adf that recognize the scanner cover is closed and whether there is a doc in the feeder.I checked all cables/connectors back to the main board-all ok. help pls
    Grant me the serenity to accept the things I cannot change.

  2. #2
    Major Asshole! 2,500+ Posts
    Rico-h Fax 1180L

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    I don't know if this works on faxes and on that particular box, but did you try to disconnect the ADF to see if the fax will work without it?
    ' "But the salesman said . . ." The salesman's an asshole!'
    Mascan42

    'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

    Ibid

    I'm just an ex-tech lurking around and spreading disinformation!

  3. #3
    E Winter
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    that's probably caused by another sensor/actuator in the paper path of the adf. You should also clean the scanner glass and white plate in case it's been involved to recognize paper. I don't know this particular model to give a more specific advice, sorry.

  4. #4
    Field Supervisor 500+ Posts aabarnes1's Avatar
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    Quote Originally Posted by mrwho View Post
    I don't know if this works on faxes and on that particular box, but did you try to disconnect the ADF to see if the fax will work without it?
    Yes I did disconnect the adf, and the fax worked, or rather powered up without the error message.
    Grant me the serenity to accept the things I cannot change.

  5. #5
    Field Supervisor 500+ Posts aabarnes1's Avatar
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    Quote Originally Posted by Jan Sommer View Post
    that's probably caused by another sensor/actuator in the paper path of the adf. You should also clean the scanner glass and white plate in case it's been involved to recognize paper. I don't know this particular model to give a more specific advice, sorry.
    Thanks for reply, there are only two sensors for paper feed in the adf, 1 sees the document in the adf and the second is just before the scanner that sees the end of the document, both photo interrupter sensors. So i am lost !
    Grant me the serenity to accept the things I cannot change.

  6. #6
    Major Asshole! 2,500+ Posts
    Rico-h Fax 1180L

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    Well, without knowing that particular model, and knowing that the fax seems to work with the adf disconnected, I see a couple of possibilities:

    - A pinched or broken wire on the adf;
    - If the adf has a pcb, maybe it is malfunctioning;
    - Could it be that one of the new sensors you fitted is also damaged? I had a similar situation happen to me, so don't discard that hipothesis.
    ' "But the salesman said . . ." The salesman's an asshole!'
    Mascan42

    'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

    Ibid

    I'm just an ex-tech lurking around and spreading disinformation!

  7. #7
    Field Supervisor 500+ Posts aabarnes1's Avatar
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    I was at this again this morning. As I said when the adf was disconnected from the pcb, there was no error. However when I unplugged the two sensors and the pf motor individually I still had the error, this left only 1 possibility- the paper feed sensor just before the scanner, as they are all on the same connector at the pcb. I swapped this over and Bingo! So it's one to look out for.
    Grant me the serenity to accept the things I cannot change.

  8. #8
    Major Asshole! 2,500+ Posts
    Rico-h Fax 1180L

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    Problem solved then? Good to know!

    Cheers!
    ' "But the salesman said . . ." The salesman's an asshole!'
    Mascan42

    'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

    Ibid

    I'm just an ex-tech lurking around and spreading disinformation!

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