We have only a few of these machines however are having trouble with all of them with showing "pm due" when it is not needed and asking for maintenance kits A + B. Ricoh told us there is no such thing even though we have the user replacement instructions for the kits. reseting PM counter in service does not work and as the machine are used in high volume printing, in a large office. we are struggling to keep on top on what is due other then waiting for Cleaning web to "end life" or waiting for CQ to drop off.
Any one in uk having the same trouble with the machines and anyone outside of uk getting hold of these maintenance kits? If so why can't we
online I found the following EDP codes but Ricoh wont let us older them.
402960 – Kit A
402961 – Kit B
Also if we simply cant get hold of them, does anyone know how to disable the maintenance kit counter so we can just used the good old fashion PM counter?
Cheers
Andrew
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