Password Change on MPC2050

[brodera]

Hi!

I just got a call that they cant scan to folder. I went there and saw that the folder path was totaly wrong. logged in via web monitor and typed in admin, Authentication fail.
then i tryed logg in as supervisor, Authentication fail / wrong password......

This costumer has no internet connection what so ever due to secutity reason.

The costumer cant even handle a computer, so i doubt that they have change it.

What can i do? beside change the NV-RAM.

[TonerMunkeh]

How have the passwords been changed then? Unless supervisor works the only thing you can do is change the NVram. Bill 'em!

[brodera]

Well.. as i was saying, there is no way that the guys at that company can change the password. Prolly some rival company that did this on a visit...

well well. thanks for info TonerMunkeh

[teebee1234]

Just for goofs, did you try and login to User Tools on the device itself?

[brodera]

Just for goofs, did you try and login to User Tools on the device itself?

Yeah, but the machine does not respond when i press the KEY button, so i guess that it dosent have any password on it.

[zed255]

You can try performing an NCS clear with 5-801-11, and generally OK to do 5-801-10, 14, 15, 20 if the NCS didn't help. Just don't do a full clear. Did you say you can get in via the OP? If so the admin authentication isn't likely on and it will be just the WIM that shows a password being set.

[brodera]

Got it solved by manualy type in the IP-Adress and then use the Auth info.

The password thingy is still a ghost story

Thanks for good replys! Reps to ya all!