Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 2 of 2

Thread: Ricoh 5560??

  1. #1
    Senior Tech 100+ Posts semi's Avatar
    Join Date
    Sep 2008
    Location
    UK
    Posts
    187
    Rep Power
    34

    Ricoh 5560??

    Any body know the expected life of these boxes(apart from the usual 5 years crap!),got a customer moaning on 8 mill colour & 6 mill back devs!-in 4 years,cant find any details even on the Ricoh sales support portal

  2. #2
    Service Manager 1,000+ Posts
    Ricoh 5560??

    teebee1234's Avatar
    Join Date
    Jul 2008
    Location
    Atlanta, GA
    Posts
    1,671
    Rep Power
    58

    Re: Ricoh 5560??

    In the Product Support Guide you will find the reliability info. For this particular model it's as follows....

    Average Color Volume - 30K prints/month
    Maximum Color Volume - 150K prints/month
    Target Color Ratio 50%
    PM interval by target color ratio - 150K prints
    Color Ratio Durability (*1) 50 – 100%
    -----------------------------------------------------------------------------------
    All items above are calculated based on the machine ACV assuming the following:
    PM is regularly performed.
    Recommended paper types are used.
    The machine is installed under operable environmental conditions.
    (*1) Durability: References machine life and is unaffected by color ratio.
    -------------------------------------------------------------------------------------

    Doing the math, the ACV would be 360K a year and the max would be 1.8m/year. Sure looks like your customer is beating that to death, time to get sales involved. How's the beast running in terms of service calls?

    Here's a couple of paragraphs from a Buyers Lab article in regards to manufacturers stated Duty Cycles....

    "Because of competitive pressures, vendors feel compelled to set their maximum volume rates high, but they also recognize the need for customers to realize that MFPs cannot reasonably be expected to run the maximum monthly volume on a consistent basis."

    "Running the products at the maximum monthly volume would result in the need for very frequent service visits—both for preventive maintenance and failures—and products would not last the term of a three-year lease, as their engine life is not that long. In fact, running some products at their manufacturers’ maximum monthly volume, which is part of BLI’s reliability test procedure, is not even possible in a normal eight-hour day in some cases. In these cases, BLI has had to stagger work schedules and extend the work day to accommodate some products’ daily volume."

    "Ricoh is one company that is apparently going public with its more realistic monthly volumes. According to Chris Markowski, color product manager for Ricoh, Ricoh now has three volume specifications for each of its products. The maximum duty cycle is the very high number—indeed, he termed it ridiculous—that he said vendors must have for marketing purposes to position their equipment against competitive models. He explained that if Company A’s model has a monthly duty cycle of 250,000 impressions and Company B’s similar-speed model has a much lower monthly duty cycle, “there is a perception among buyers that the model with the lower monthly duty cycle is less reliable.” Ricoh also has a maximum recommended monthly volume that he said the machine is designed to handle during peaks of heavy usage, but again, not on a consistent basis. The unit’s average recommended monthly volume is the optimum volume for the unit, the volume at which end users will be happiest, with required maintenance within acceptable ranges."

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here