Ricoh Aficio MPC3500

[toshiba]

In ricoh mpc3500 fax option, international faxes are not received. m/c starts handshaking and getting disconnected without any errors. this was working before. i tried with different modem speed settings, different file type settings and different country code settings. but nothing worked out. suggestions please.

[Cipher]

Alot of time it turns out to be a problem with the other fax machine or the noise / condition of the line.

Can you send from the MPC3500 to this other fax machine in question without a TX error?
Can you send and recieve to different international fax/number from the MPC3500?
Can you send and recieve to your own office fax machine from the MPC3500?
Try testing a smaller fax machine plugged into the same line to see if you can dupicate the problem.

Basically it's a case of general investigation.

[toshiba]

thanx friend.
i tried the fax with diffrent number in the same country, its a diffrent district. and all locl faxes are receiving and sending. internationational transmission also happening well. i'll try tocheck with diferent country fax now.

[rthonpm]

Have you tried disabling the ECM? I've found a lot of fax issues can be resolved by turning this off.