Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Page 1 of 2 12 LastLast
Results 1 to 10 of 17
  1. #1
    Junior Member
    Join Date
    Nov 2011
    Posts
    6
    Rep Power
    0

    Ricoh MP5000 Scan to Folder issues (Windows 7 Professional x64)

    Greetings all,

    I'm having some big problems with the scan-to-folder feature on the MP5000. It will work, but after 45 mins to an hour, it will stop working. The only fix for this is to restart the server they're being scanned to.

    We have it setup so it will scan to one workstation (Win7 Pro x64), where inside there are multiple user folders (all mapped on the MP5000 correctly) so users can pull their scans off. When it works, it works flawlessly. Then out of the blue it'll stop working.

    I've tried turning off SMB Signing, changing DNS, etc. to no avail. Does anyone have any idea what this could be? It's very frustrating and it's impacting productivity at my clients office.

    Thanks.


  2. #2
    Service Manager 2,500+ Posts TonerMunkeh's Avatar
    Join Date
    Apr 2008
    Posts
    3,207
    Rep Power
    72

    Re: Ricoh MP5000 Scan to Folder issues (Windows 7 Professional x64)

    If it's only a problem with the server I'd tell your customer to set up an XP box to handle the scanning or just use scan to email instead. The MP5000 isn't at fault as the scanning issues are resolved after a server restart.

    Computers are serious tools, Michael!

  3. #3
    Junior Member
    Join Date
    Nov 2011
    Posts
    6
    Rep Power
    0

    Re: Ricoh MP5000 Scan to Folder issues (Windows 7 Professional x64)

    Quote Originally Posted by TonerMunkeh View Post
    If it's only a problem with the server I'd tell your customer to set up an XP box to handle the scanning or just use scan to email instead. The MP5000 isn't at fault as the scanning issues are resolved after a server restart.
    Thanks for the reply. I'm hoping it's just a number off somewhere or a port not opened or something. Like I said, it works for a while and works like a charm, until it just decides to stop working. I'm more curious as to why that would happen, rather than setting up a whole new solution.


  4. #4
    It's not easy being green 1,000+ Posts Cipher's Avatar
    Join Date
    May 2006
    Posts
    1,167
    Rep Power
    39

    Re: Ricoh MP5000 Scan to Folder issues (Windows 7 Professional x64)

    There are various Scan to SMB bug fixes for weird and wonderful problems via the Network support firmware.

    Latest: D0135754M / v7.37

    Attached Files Attached Files
    - I know what I need to know as I need to know it, but knowing is not enough I must understand what I know.

  5. #5
    Junior Member
    Join Date
    Nov 2011
    Posts
    6
    Rep Power
    0

    Re: Ricoh MP5000 Scan to Folder issues (Windows 7 Professional x64)

    Thanks Cipher. Is it true that I can't get the firmware unless I'm an authorized dealer?


  6. #6
    It's not easy being green 1,000+ Posts Cipher's Avatar
    Join Date
    May 2006
    Posts
    1,167
    Rep Power
    39

    Re: Ricoh MP5000 Scan to Folder issues (Windows 7 Professional x64)

    Yeah just call your local Ricoh dealership and request that the firmware be updated for your model.

    Should be a minimal charge.

    - I know what I need to know as I need to know it, but knowing is not enough I must understand what I know.

  7. #7
    Junior Member
    Join Date
    Nov 2011
    Posts
    6
    Rep Power
    0

    Re: Ricoh MP5000 Scan to Folder issues (Windows 7 Professional x64)

    Thanks Cipher. I took a look at the page, looks like 7.37 is already up on it.

    Here's everything:

    Module Name Version Part Number
    System/Copy 1.14 D0135751W
    Network Support 7.37 D0135754M
    Fax 06.00.00 D0135753H
    RemoteFAX 02.00.00 D0115752D
    Scanner 01.25 D0115751K
    Printer 1.14e D0135758T
    Font EXP 1.02 D0135759A
    OptionPCLFont 1.01 D0125761A
    Option PCL 1.06 D0125755G
    Network DocBox 1.12C D0115757M
    Web Support 1.60 D0135755L
    Web Uapl 1.10 D0115756F
    animation 1.3 D0135752A
    GWFCU3-10(WW) 07.00.00 D3465570G
    Engine 1.07:05 D0095160K
    OpePanel 1.08 D0091491C
    LANG0 1.07 D0091496A
    LANG1 1.07 D0091496A
    ADF 14.00 B8025603A
    Finisher 02.010:14 B8045552F


  8. #8
    Junior Member
    Join Date
    Nov 2011
    Posts
    6
    Rep Power
    0

    Re: Ricoh MP5000 Scan to Folder issues (Windows 7 Professional x64)

    I'm guessing this could have something to do with it? Looked in the system log and found this:

    #[nbtd(1354)]11/11/28 12:37:48 WINS name registration: No response to server(192.168.1.254) (Ethernet) INFO:
    #[nbtd(1354)]11/11/28 12:37:49 Name registration success. Broadcast name=RNPE2A68E (Ethernet) INFO:
    #[nbtd(1354)]11/11/28 12:37:50 Name registration success. Broadcast name=WSH (Ethernet) INFO:

    192.168.1.254 is the default gateway on the network.


  9. #9
    It's not easy being green 1,000+ Posts Cipher's Avatar
    Join Date
    May 2006
    Posts
    1,167
    Rep Power
    39

    Thumbs up Re: Ricoh MP5000 Scan to Folder issues (Windows 7 Professional x64)

    Cool, then it's down to good old troubleshooting.

    When it stops working you should try doing a network capture using wireshark and see if you can find some clues.
    Also checking the Windows event log for errors may shed some light.

    - I know what I need to know as I need to know it, but knowing is not enough I must understand what I know.

  10. #10
    It's not easy being green 1,000+ Posts Cipher's Avatar
    Join Date
    May 2006
    Posts
    1,167
    Rep Power
    39

    Re: Ricoh MP5000 Scan to Folder issues (Windows 7 Professional x64)

    Quote Originally Posted by Laserbeast View Post
    I'm guessing this could have something to do with it? Looked in the system log and found this:

    #[nbtd(1354)]11/11/28 12:37:48 WINS name registration: No response to server(192.168.1.254) (Ethernet) INFO:
    #[nbtd(1354)]11/11/28 12:37:49 Name registration success. Broadcast name=RNPE2A68E (Ethernet) INFO:
    #[nbtd(1354)]11/11/28 12:37:50 Name registration success. Broadcast name=WSH (Ethernet) INFO:

    192.168.1.254 is the default gateway on the network.
    Try using a I.P address instead of a name as that would bypass any name resolution issues.

    E.G

    \\192.168.1.x\share

    - I know what I need to know as I need to know it, but knowing is not enough I must understand what I know.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-=-=-=-=-=-


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here