Hi guys...

after installing licensed EQ4 with 4 PCC10 Licensed successfully, and using EQ port as standard port for the MFPs, the MFPs in the print server stating going offline and stepped printing often.
The case happening with all the MFPs but in different timing.
The solution was removing the printer and reinstall it once more, but that is not the solution which we are looking for.
The exact issue as follow: if the paper tray was pulled out then the machine will go offline and when the toner is low it also go as offline in the print server, even after setting the machine up, the offline sign will not be reset.


Kindly advice

regards
Feras