Ricoh MP-C3300 password reset

[butitsmyfirstday]

Hello, I'm a Canon tech posting a question for a Ricoh friend. He's having a problem where he can not access the admin login because he has received a machine with changed password (original user name login = admin and the password is left blank is not working) is there a way to reset/clear password?
Thanks in advance for any help

[Eric1968]

Log in with supervisor and no password. Then you can change the default admin credentials. If the supervisor doesn't work, an NVRAM replacement is the only solution.

[butitsmyfirstday]

Thanks for responding so quick...In the event that supervisor login fails, what's involved in a NVRAM replacement? is it a part or a process? Thanks again for your help...

[BFtech]

We must be working on same issue. I have been fighting it for a day and a half now. Are you trying to help Brad?...I have another tech on the forum here who is trying to get me going, maybe by weds he said without having to replace the nvram. fingers crossed.

[Eric1968]

If the supervisor doesn't work you'll have to replace the NVRAM-chip on the BICU-Board. This chip holds all settings of the machine.

Before you replace the NVRAM you must backup the contents of the original NVRAM to an SD-Card. After replacing the NVRAM the original settings have to be reloaded to the new NVRAM.

I hope the supervisor credentials will work. I never tell the customers about this supervisor account. If they don't know this account exists, they will never change it.

[Eric1968]

We must be working on same issue. I have been fighting it for a day and a half now. Are you trying to help Brad?...I have another tech on the forum here who is trying to get me going, maybe by weds he said without having to replace the nvram. fingers crossed.

If the supervisor account doesn't work, the only solution is an NVRAM replacement. There's no other option.

[butitsmyfirstday]

Trying to help Mark but judging from your location it is probably the same issue...small world

[nasko.ruse]

Hello,
I think there is another way. I did it on another model Ricoh 5560c, but I think it is possible to reset both admin and supervisor passwords.
If you did not resolve your problem, I can help you.
Just upload your NVRAM to a file (8824) and send it to me.
I will give you other instructions.

[Jomama46]

FYI
admin should be all lower case

[redneckstylin]

we just had this issue on a R-C3300 aswell try logging into web image monitor and changing password in there..........

it let us enter user name which was verizon and then said enter new password enter password again then bam your in