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  1. #1
    apaton002
    Guest

    Ricoh Aficio 1035 drops network connectivity intermittently

    We have setup a new file server in one of our offices - HP Proliant running MS Server 2008 R2. The old file server died a horrible death. The new server is a domain controller and runs DHCP for delivering IP addresses to PCs. The Ricoh printer (statis IP address) previously worked fine with the old server which has the typcial print queue setup on it. This is the same configuration we use in all our other offices with our Fuji Xerox printers - no issues.

    We have observed that the Ricoh printer appears to drop off the network from time to time losing IP connectivity (pings to it don't get a reply) which can be corrected by a) restarting the copier. b) unplugging the network cable and plugging it back in (this has worked numerous times this week but has also failed a number of times. c) none of the above (it just comes back on its own as it has done twice today).

    The Ricoh has a static IP address. The Netbui and Apple talk protocols have been disabled on the printer, only TCP/IP. The printer and the server are in different switches but we tried placing them in the same switch and it made no difference. We have also removed the printing environment from the new server to see if that makes any difference and it does not. When direct printing from a PC to the Ricoh printer (over the network but with no server in the middle) is setup, the printing similarly only works intermittently (when the printer happens to still be connected to the network).

    This has been going on for a week now and is driving us nutts, not to mention the staff in the office who need to use the printer!

  2. #2
    Service Manager 1,000+ Posts
    Ricoh Aficio 1035 drops network connectivity intermittently

    teebee1234's Avatar
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    Jul 2008
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    Re: Ricoh Aficio 1035 drops network connectivity intermittently

    First and easiest thing to try is to change the mfp's connection speed from autodetect to a static speed. I've had the most success in situations like this using 10mps half duplex (others say 100mps full or half). You will find it in User Tools, Interface Settings. Seems like sometimes newer routers/switches/servers can introduce issues on our devices, haven't been able to determine if it's a specific brand or protocol standard that causes this. Let us know if it helps.

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