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I can't figure out why the faxes will not come in but I can send out fine. Has anyone seen an issue with this model not receiving faxes for some reason? When I call the machine with on-hook dial, I can hear the cry from it. Could it be a voltage problem with the telephone line not being strong enough? It sends faxes just fine. Any help thanks!
The machine can't call itself, so maybe the cry you heard is from another fax machine.
If you call the fax from on hook dial, you are calling the wrong phone number.
Call your cell from the fax and your caller id will give you the phone number.
If you call a fax from it's own modem you should hear a fast busy signal, not another fax.
Why do they call it common sense?
If it were common, wouldn't everyone have it?
Hey thanks but I am calling the machine from another location outside the area. Actually from several locations. It just won't receive so I am thinking it is a setting of some kind if it isn't weak voltage. Is there a rest for the settings maybe?
It can be a ringing voltage problem, some machines won't pick up the line when the voltage is below a certain level. But first make sure your machine is connected to the right fax number, like nmfaxman said.
I just called the customer and they are now receiving and I just sent one sucessfully. Two attemps failed this morning. So if it is intermittant, I am assuming a low voltage situation. Thanks for all the suggestions. I told him to call Verizon and have the voltage stepped up. I am wondering if they will really do that though. I had this problem before in an old building. I guess the wiring is not that great after so many years.
You can also switch to a different country (CC-parameter). I'm living in the Netherlands and sometimes it works to set the CC-parameter to UK, USA, or Intl. Different countrys have different (phone) network parameters, and sometimes it works changing to other country settings.
If the machine is on a VOIP-line, it can also be necessary to program the CSI (fax number).
Originally Posted by patterson70
we were having the same problem at a hospital who switched to voip phones, the ring signal voltage was too low and it would intermittantly pick up, but more times than not it wouldn't. We changed an NCU parameter that took care of it.. I'll have to look it back up and let you know. After changing it, it now picks up everytime.
Thank you, this would be very helpful.
If the machine is on a voip line, these would be the best settings :
NCU-Parameters :
C.C. 002
01 006
02 016
03 052
04 255
05 000
06 002
07 015
08 015
09 144
10 001
11 058
12 060
13 040
14 002
15 033
16 033
17 070
18 070
19 017
20 004
21 034
22 034
Bitswitches :
G3 switch 01 Bit 4 = 1
G3 switch 03 Bit 2 = 0
G3 switch 03 Bit 0 = 1
Only use 2 middle wires on the RJ11-connector.
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