Ricoh 1035 - Fax over vonage

[tinfox]

I have a customer who has intermittent problems receiving faxes over a vonage "phone" line.

Of course their junky brother fax works fine.

Is there any setting I can change to make it work better? Is there an overseas mode I could turn on?

Thanks
tinfox

[unisys12]

Try lowering the modem speed bps to around 14.4k or less. We have a customer with a similar set-up and this is how we resolved it. By the way, this has to be done in the Fax bit switches from SP's. Can't remember the switch right off hand, but it is in the manual. Look under the SP Fax settings and you should find it.

Hope this helps.

[The Real JB]

Unisys12 is right, but there is another way you might want to approach it. It's been a LONG time since I worked on fax machines, so forgive me if he terminology is incorrect. There are (were) two settings affecting MODEM speed. The first is the maximum speed, which will affect ALL TX and/or RX activity. The other is the error checking done before starting page data transfer. Tighten up the errors allowed and you should only get slower reception when you have poor phone line connections. Oh, and the reason their cheapie fax works? Most likely the MODEM. Higher-end fax machines use better MODEM chips (all Ricoh boxes used to use Rockwell, which in the day was THE undisputed king, but I don't know about today). Cheapie boxes use, well, cheapie MODEM chips.

[Mess]

fax over vonage will not work reliably because of the way vonage sends data

[The Real JB]

fax over vonage will not work reliably because of the way vonage sends data

Well, I know that, and YOU know that, but those darn customers are going to try it anyway. With typical luck, it will work the first time, then they expect it to work every other time and of course gripe when it does not...

[Mess]

how true how true
I am lucky enuf to be in a postion to say flat out to my customers "we will not support that" heh