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  1. #1
    Service Manager 1,000+ Posts digicor's Avatar
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    mpc3500 win 7 pro smb scanning wireless?

    I have mastered win 7 pro smb , no prob, got the fix and all is well, but, i have to have the client hard wire his or her lap top when they are in the office, it will not connect using the wireless access.
    does anybody have a fix or something in the wireless rtr that needs to be config? like firewall? but i can see the wrk grp, but not connect i get the "cant find path,check settings" msg..
    Im thinking there is a wireless 128 enkrypt? or something that has to be configd?in the wireless rtr?
    or is it at the laptop in the wireless prpties? cant find anything that points to a problem..
    any help would be great
    Thank you

  2. #2
    Service Manager 2,500+ Posts
    mpc3500 win 7 pro smb scanning wireless?

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    Re: mpc3500 win 7 pro smb scanning wireless?

    Should make no difference at all.
    Only thing I can suggest is if there are other wireless networks/routers within the office/ range of the laptop, that it is connecting to rather, than the proper router that the copier is attached to. It's happened to me on a couple of occasions.
    I would suggest that they probably have different routers for the hard wires (or wall jacks) and wireless, and they are in conflict


    As an after-thought.... When wirelessly connected, can you print and/or ping the machine. If not then, then that's definitely the issue. If you can, then I'm out of ideas

  3. #3
    Glorified Parts Swapper 100+ Posts ptrflrs's Avatar
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    Re: mpc3500 win 7 pro smb scanning wireless?

    agree w/sandmanmac ping command is your friend, they r probably on a different wired/wireless network. is it an air/cellular card they r getting on wireless with? must be a local network. also if they r plugged into a cheesy switch try power cycling it, i have had instances where i can ping but no print/scans.
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  4. #4
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    good advice will

    Both above reply are soild you may also try looking to see if the router is port blocking it

  5. #5
    Senior Tech 100+ Posts
    mpc3500 win 7 pro smb scanning wireless?


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    Re: mpc3500 win 7 pro smb scanning wireless?

    I'll bet you've already tried, but just in case - try using the IP addy instead of the computer name.

    I don't even check if using the name will work anymore. I guess I should because I'm always waiting for the IP to change & create another trip. So far, so good.

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