Originally Posted by
Shadow1
Complex documents can sometimes take a while to process - are we talking a lot of graphics as well, or just multiple tray calls? Have the customer print the doc from just one tray and see if it makes a difference.
Are the paper types and / or weights different? If that's the case, the machine may pause to check fuser temp (yes I know it's B/W)
Are some of the trays set to single side only? The machine will interleave as best it can, but may seem like it pauses to process a duplex / single sheet.
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