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  1. #1
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    Fault paper full tray 1 and 2 on MP3351

    Even no paper on tray 1 and 2, machine still showed it had papers, sensors are connected. Anybody have ideas ?


  2. #2
    Service Manager 250+ Posts Bantams's Avatar
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    Re: Fault paper full tray 1 and 2 on MP3351

    Paper height sensor Actuators have been broken off perhaps they sit above the paper stack
    unusual for it to happen on both paper trays though if not that it could be the BCU board

    You are sure its not saying Internal Tray is full instead?


  3. #3
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    Re: Fault paper full tray 1 and 2 on MP3351

    Quote Originally Posted by Bantams View Post
    Paper height sensor Actuators have been broken off perhaps they sit above the paper stack
    unusual for it to happen on both paper trays though if not that it could be the BCU board

    You are sure its not saying Internal Tray is full instead?
    I am sure, the actuators did not break or binding, they moved freely. The machine had going jamming problem they broke parts several places along paper paths, then suddenly the display black out, I replaced Power to fix it, but now I had tray 1,2 fault paper full, I also guessed a circuit board might go bad but I am not sure.


  4. #4
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    Re: Fault paper full tray 1 and 2 on MP3351

    The actuators dont break completly...only a very small part of it.
    Remove tray 1+2 and remove the actuator (its just clipped in) from tray two. Watch the side, where the actuator reach the sensor.

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  5. #5
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    Re: Fault paper full tray 1 and 2 on MP3351

    +1 Paper end sensor actuators - these things are notorious. P/N: A2672803

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