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  1. #1
    Senior Tech 100+ Posts hmac's Avatar
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    Aug 2009
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    MP3351 - Problem typeface

    I have a MP3351.

    The customer receives mail containing Asian or Chinese characters. When he tries to print emails, printing is reset the photocopier. Without Chinese characters it works fine, but whenever there is a Chinese carcactère its not printing.

    I updated the firmware but to no avail. How?

    Both firmwares are installed language: English and French


  2. #2
    Service Manager 1,000+ Posts rthonpm's Avatar
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    Aug 2007
    Greencastle, PA
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    Re: MP3351 - Problem typeface

    If using the PCL driver to print, try changing the settings to print TrueType fonts as a bitmap. Other than that I'm not quite sure what to try.


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