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  1. #1
    Service Manager 100+ Posts
    smtp vs its actual ip - outgoing mail server problems


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    smtp vs its actual ip - outgoing mail server problems

    Ricoh is notoriously stupid about changing the actual smtp server into its ip. It simply can't do it. I'm forced to use the actual ip address of the smtp server. The problem with it is that it does change over time, sometimes rapidly.
    Is there a way around it? We've been using smtp relay services but we are rapidly reaching our monthly limitation cap. What's the best way to setup outgoing mail server on ricoh?

  2. #2
    Service Manager 2,500+ Posts rthonpm's Avatar
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    Re: smtp vs its actual ip - outgoing mail server problems

    The issue generally isn't with the MFP, but with the latency of the DNS servers that the machine polls for names. Is the DNS you're using for the machine onsite, or off? Is there more than one DNS server listed for the machine to use?

  3. #3
    Service Manager 100+ Posts
    smtp vs its actual ip - outgoing mail server problems


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    Re: smtp vs its actual ip - outgoing mail server problems

    Quote Originally Posted by rthonpm View Post
    The issue generally isn't with the MFP, but with the latency of the DNS servers that the machine polls for names. Is the DNS you're using for the machine onsite, or off? Is there more than one DNS server listed for the machine to use?
    DNS is onsite, we have two, both programmed into the mfp (our office is where I do all my experimentation). I have never found any difference using/not using DNS. SMTP relay always works, uses port 80. But we are maxed out.

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    Service Manager 2,500+ Posts rthonpm's Avatar
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    Re: smtp vs its actual ip - outgoing mail server problems

    What model is the Ricoh? Does the SMTP server require SSL? If so, then there will always be issues as most Ricoh machines beyond the current models don't support it. Is the SMTP server using the standard port 25, or a different one? Any authentication required for access?

  5. #5
    Service Manager 1,000+ Posts Llama God's Avatar
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    Re: smtp vs its actual ip - outgoing mail server problems

    Quote Originally Posted by Dexor View Post
    DNS is onsite, we have two, both programmed into the mfp (our office is where I do all my experimentation). I have never found any difference using/not using DNS. SMTP relay always works, uses port 80. But we are maxed out.
    Right, now, steady on there, of course using DNS makes a difference.

    It's worth using both on-site and external DNS servers for this. I believe, off the top of my head, that the machine can handle up to 3 so, to give it a fighting chance, put 3 in.

    In addition, program a WINS server address into the machine - this is quicker than a DNS server.

    Finally, when you say that you are "maxed out," what does that mean? No offence intended, but it's kind of gibberish.

  6. #6
    Technical/IT Support 500+ Posts Venom's Avatar
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    Re: smtp vs its actual ip - outgoing mail server problems

    add in Google DNS servers 8.8.8.8 and 8.8.4.4
    IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

  7. #7
    Service Manager 1,000+ Posts Llama God's Avatar
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    Re: smtp vs its actual ip - outgoing mail server problems


  8. #8
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    smtp vs its actual ip - outgoing mail server problems

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    Re: smtp vs its actual ip - outgoing mail server problems

    What sort of mail server is it?

    Are you running Exchange or using a hosted mail server?
    Please don't ask me for firmware or service manuals as refusal often offends.

  9. #9
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    Re: smtp vs its actual ip - outgoing mail server problems

    One solution, is to set up your own local SMTP server, there are lots of free mail server programs out there. Set it up on the local server.

    One example:

    http://www.softstack.com/freesmtp.html

  10. #10
    Service Manager 100+ Posts
    smtp vs its actual ip - outgoing mail server problems


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    Re: smtp vs its actual ip - outgoing mail server problems

    Quote Originally Posted by rthonpm View Post
    What model is the Ricoh? Does the SMTP server require SSL? If so, then there will always be issues as most Ricoh machines beyond the current models don't support it. Is the SMTP server using the standard port 25, or a different one? Any authentication required for access?
    Ricoh MP C3500
    can't do ssl on ricoh
    auth is a must
    smtp server name - must use actual IP address - always.

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