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  1. #1
    Service Manager 100+ Posts
    Ricoh c3500 prints blanks using IE


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    Ricoh c3500 prints blanks using IE

    Weir problem indeed. At some point, the Ricoh MP c3500 stopped printing web pages using IE - just shoots blanks. However, google chrome is fine. Customer - of course - wants IE. Other than that the machine prints fine in every mode. I reset IE to default settings, updated java, what else could cause this?

  2. #2
    Service Manager 2,500+ Posts rthonpm's Avatar
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    Re: Ricoh c3500 prints blanks using IE

    What version of IE are they having issue with? Also, what operating system? Was Chrome installed as a troubleshooting step, or was it also on the machine when the problem first showed up? If the latter, my first guess would be that Chrome has hosed some kind of setting somewhere. For all the love some people give it, I've seen it cause all kinds of issues when it's installed but the user prefers another browser as their default. A few things to try:

    Remove Chrome (if it was already on the system), run a programme like CC Cleaner afterwards to remove any orphan registry files, then try printing from IE again after a restart.

    Make sure all Windows updates are installed, maybe something is hosed from that side of things.

    Take a look at the following link from Microsoft: Unable to print or view the print preview of a webpage in Internet Explorer

    Let us all know what you find.

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