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Thread: Mp 2500

  1. #1
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    Mp 2500

    I am working on a MP2550. when the paper leaves the tray it jams. none of the rollers are turning, paper never gets to registration roller. I have replaced the BCU board and registration clutch as instructed by tech services.. Checked the sensors to see if they detect paper. Any help would be GREAT..

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    Service Manager 1,000+ Posts Llama God's Avatar
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    Re: Mp 2500

    Quote Originally Posted by office machines View Post
    I am working on a MP2550. when the paper leaves the tray it jams. none of the rollers are turning, paper never gets to registration roller. I have replaced the BCU board and registration clutch as instructed by tech services.. Checked the sensors to see if they detect paper. Any help would be GREAT..
    Is this just from tray 1 or does it do it from tray 2 as well? It's hardly going to be a reg clutch if the paper hasn't got as far as that.

    Does the paper move at all?

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    Service Manager 5,000+ Posts
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    Lightbulb Re: Mp 2500

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    Paul@justmanuals.com

  4. #4
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    Re: Mp 2500

    the paper comes out of tray and jams at the turn, never getting high enough to the registration. Also I marked all the rollers and none are moving to bring the paper upwards

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    Service Manager 1,000+ Posts Llama God's Avatar
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    Re: Mp 2500

    Quote Originally Posted by office machines View Post
    the paper comes out of tray and jams at the turn, never getting high enough to the registration. Also I marked all the rollers and none are moving to bring the paper upwards
    Sorry, you marked which rollers? The feed roller? The reg roller? Does it do the same thing from all of the trays? Are the tray sizes set correctly? What jam codes are you getting?

    As we're not in front of the machine, it'd be helpful to provide more information.

  6. #6
    Service Manager 2,500+ Posts
    Mp 2500

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    Re: Mp 2500

    Quote Originally Posted by Llama God View Post
    Sorry, you marked which rollers? The feed roller? The reg roller? Does it do the same thing from all of the trays? Are the tray sizes set correctly? What jam codes are you getting?

    As we're not in front of the machine, it'd be helpful to provide more information.
    Right!.
    and P.S.....what's the actual model of the machine, mp2500 as stated in the title, or MP2550 as in the text? I find that info can be helpful to know when one can't see the machine too.
    Plus, what jam codes does the machine log?
    Last edited by sandmanmac; 04-03-2013 at 01:40 AM.

  7. #7
    Service Manager 1,000+ Posts Llama God's Avatar
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    Re: Mp 2500

    Quote Originally Posted by sandmanmac View Post
    Plus, what jam codes does the machine log?
    I asked that already, but it's nice to know that I'm not alone in this impossible quest.

  8. #8
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    Re: Mp 2500

    Quote Originally Posted by Llama God View Post
    I asked that already, but it's nice to know that I'm not alone in this impossible quest.
    Oops. right you are Chris! Although, that proves that I'm sharper with a beer (or 2) in me. There's the excuse I was looking for!

  9. #9
    Service Manager 1,000+ Posts Llama God's Avatar
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    Re: Mp 2500

    Quote Originally Posted by sandmanmac View Post
    Oops. right you are Chris! Although, that proves that I'm sharper with a beer (or 2) in me. There's the excuse I was looking for!
    Beer's for girls, gin's the way forward on a school night!

  10. #10
    Service Manager 2,500+ Posts
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    Re: Mp 2500

    Quote Originally Posted by Llama God View Post
    Beer's for girls, gin's the way forward on a school night!
    Gin?! not over here on the left side of the pond, (or since I threw up in Mexico 15 years ago!)

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