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  1. #1
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    Lightbulb admin authentication Ricoh MP C500,MP 5000, MP 3350

    Hi, i having problem on admin authentication,,, many of our machine on the market that automatically set the authentication on the system setting,, which is we cannot change any setting,, when time we deliver the machine we never set the authentication ON,, after 3 yrs of continious operation,, and its suddenly appear the LOG IN on user tools windows,, now i encountered some can log in and some cannot log in using "admin" or "supervisor".. we have 350 units on the market.. and its all MFP connected in one business network,, can you please tell me how can it happen.. i try memory clear NCS no luck and still cannot use admin..


  2. #2
    Service Manager 250+ Posts HP:guy's Avatar
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    Re: admin authentication Ricoh MP C500,MP 5000, MP 3350

    You are up the creek with no paddle.
    Your only option is replace the nvram.


  3. #3
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    admin authentication  Ricoh MP C500,MP 5000, MP 3350

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    Re: admin authentication Ricoh MP C500,MP 5000, MP 3350

    Quote Originally Posted by force23 View Post
    Hi, i having problem on admin authentication,,, many of our machine on the market that automatically set the authentication on the system setting,, which is we cannot change any setting,, when time we deliver the machine we never set the authentication ON,, after 3 yrs of continious operation,, and its suddenly appear the LOG IN on user tools windows,, now i encountered some can log in and some cannot log in using "admin" or "supervisor".. we have 350 units on the market.. and its all MFP connected in one business network,, can you please tell me how can it happen.. i try memory clear NCS no luck and still cannot use admin..
    You might look up the dickhead IT guy that changed it to begin with. If you tried supervisor>no password and that didn't work, I don't know what else you can do.

    NEVER ASSUME ANYTHING

  4. #4
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    admin authentication  Ricoh MP C500,MP 5000, MP 3350

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    Re: admin authentication Ricoh MP C500,MP 5000, MP 3350

    Quote Originally Posted by mikadonovan View Post
    You might look up the dickhead IT guy that changed it to begin with. If you tried supervisor>no password and that didn't work, I don't know what else you can do.

    Agreed! That shit just doesn't "happen"


  5. #5
    Trusted Tech 50+ Posts jam-o-matic's Avatar
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    Re: admin authentication Ricoh MP C500,MP 5000, MP 3350

    i feel your pain - our company bought back several machines off lease (mp6000 & mpc4500's) from a large bank, only to find them locked down tight and all passwords changed. I spoke to someone at Ricoh who walked me thru the old school TelNet, worked like a charm! I will dig up the instructions when i get in back to the office next week.


  6. #6
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    Re: admin authentication Ricoh MP C500,MP 5000, MP 3350

    Quote Originally Posted by jam-o-matic View Post
    i feel your pain - our company bought back several machines off lease (mp6000 & mpc4500's) from a large bank, only to find them locked down tight and all passwords changed. I spoke to someone at Ricoh who walked me thru the old school TelNet, worked like a charm! I will dig up the instructions when i get in back to the office next week.

    ok i'll be in touch.. hope your instruction will be helpfull.. thanks by the way..


  7. #7
    Trusted Tech 50+ Posts jam-o-matic's Avatar
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    Re: admin authentication Ricoh MP C500,MP 5000, MP 3350

    here are the instructions for clearing the settings (worked on Lanier LD360 & LD435c);

    print config page, or pull IP address thru settings
    connect via crossover cable to laptop computer
    open 'command prompt' (run - cmd) on computer
    type "telnet (ip address)" [note the space between telnet & ip]
    type "access flush" then hit enter.
    log out and save settings

    Good luck! Let us know if this works on these newer models??


  8. #8
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    Re: admin authentication Ricoh MP C500,MP 5000, MP 3350

    access flush only removes the ip range allowed for wim access. It has nothing to do with admin and supervisor.


  9. #9
    Senior Tech 100+ Posts MitchD's Avatar
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    Re: admin authentication Ricoh MP C500,MP 5000, MP 3350

    Quote Originally Posted by HP:guy View Post
    You are up the creek with no paddle.
    Your only option is replace the nvram.
    Not true. I know a way to cure this problem.

    "Heavy music to the normal ear is nothing but a loud annoyance. Most people think of it as obnoxious, talentless music but to someone who really listens and is really in love with music knows how beautiful and amazing it can be" Tommy Rogers of Between The Buried and Me"

  10. #10
    Senior Tech 1,000+ Posts
    admin authentication  Ricoh MP C500,MP 5000, MP 3350

    mikadonovan's Avatar
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    Re: admin authentication Ricoh MP C500,MP 5000, MP 3350

    Quote Originally Posted by MitchD View Post
    Not true. I know a way to cure this problem.
    OK

    NEVER ASSUME ANYTHING

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