Ricoh Pro C651ex SC672 error

[Gamut]

SC878 = Firmware authentication error.

As suggested above update all firmware and format HDD's.

[Gamut]

C/o: SP5846-50 (reset address book) re:SC870

SP5832-6 (reset user info) this should have been done before leaving previous customer!!!

then if need be SP5832-001 (initialise HDD) re:SC860

[jmandassociates]

How do you enter SP Mode on this copier?

[jmandassociates]

I have done everything except reload the firmware because I don't have it. Would anyone be able to send me the firmware? Would appreciate it.

[jmandassociates]

Thanks for all the help everyone finally got the SC672 and stalling on please wait fixed. Replaced the Main board twice and the 2gb dim was also bad.
Now I have a J054 jam. The paper goes through paper feed and just sits in the vertical paper path. It's not crumpled or jammed just sitting there loose.
Tray 1 works fine. I tried swapping the Tray 1 and Tray 2 paper feed sensors and then tray 1 still worked and tray 2 still had the same jam.