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Re: Ricoh Pro C651ex SC672 error
SC878 = Firmware authentication error.
As suggested above update all firmware and format HDD's.
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Re: Ricoh Pro C651ex SC672 error
C/o: SP5846-50 (reset address book) re:SC870
SP5832-6 (reset user info) this should have been done before leaving previous customer!!!
then if need be SP5832-001 (initialise HDD) re:SC860
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Senior Tech
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Re: Ricoh Pro C651ex SC672 error
How do you enter SP Mode on this copier?
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Senior Tech
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Re: Ricoh Pro C651ex SC672 error
I have done everything except reload the firmware because I don't have it. Would anyone be able to send me the firmware? Would appreciate it.
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Senior Tech
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Re: Ricoh Pro C651ex SC672 error
Thanks for all the help everyone finally got the SC672 and stalling on please wait fixed. Replaced the Main board twice and the 2gb dim was also bad.
Now I have a J054 jam. The paper goes through paper feed and just sits in the vertical paper path. It's not crumpled or jammed just sitting there loose.
Tray 1 works fine. I tried swapping the Tray 1 and Tray 2 paper feed sensors and then tray 1 still worked and tray 2 still had the same jam.
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