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  1. #1
    Senior Tech 100+ Posts spanky's Avatar
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    Ricoh Aficio MP3500 touch screen issue

    I have a Ricoh Aficio MP3500 that has a touch screen issue.

    Just after coming out of the energy save mode the buttons on the left side of the touch screen do not work properly.(this can last for many minutes according to customer)

    If you touch the button to darken the exposures the icons in the middle of the touch screen will darken like you touch them.

    The touch panel will eventually start working properly.

    The calibration is right on the machine, I ran the touch panel test operation with no issues and ran a calibration just to cover all bases.

    Any ideas on why this happens and seems to correct itself?

    Thank You


  2. #2
    Trusted Tech 50+ Posts coolbeer's Avatar
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    Re: Ricoh Aficio MP3500 touch screen issue

    Touch screen on its way out, used to be 5p from Ricoh as they are know to be faulty, but now they charge about 50, easy to fit though. Must have fitted 50+ over the years.


  3. #3
    Service Manager 1,000+ Posts Llama God's Avatar
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    Re: Ricoh Aficio MP3500 touch screen issue

    Quote Originally Posted by coolbeer View Post
    Touch screen on its way out, used to be 5p from Ricoh as they are know to be faulty, but now they charge about 50, easy to fit though. Must have fitted 50+ over the years.
    I agree, replace the touch screen.


  4. #4
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    Re: Ricoh Aficio MP3500 touch screen issue

    clear mode 1993 clear stop 5 times. if this makes it better for a while. then comes back replace the touch panel...


  5. #5
    Senior Tech 250+ Posts vargue's Avatar
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    Re: Ricoh Aficio MP3500 touch screen issue

    there is some way works some times . some touch screen come to us moisturized .exposed it to heat . or sunlight. i have two touch screen worked. but some times no avail.


  6. #6
    Service Manager 1,000+ Posts Llama God's Avatar
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    Re: Ricoh Aficio MP3500 touch screen issue

    Quote Originally Posted by vargue View Post
    some touch screen come to us moisturized .
    Are they baby soft?


  7. #7
    Senior Tech 250+ Posts vargue's Avatar
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    Re: Ricoh Aficio MP3500 touch screen issue

    ااركن في الجركن وكفايه بيض بقي وفكوكوا مني انت والمبضينين اللي زيكووخف تعوم ياروح امك




  8. #8
    Field Supervisor 500+ Posts Polarbear's Avatar
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    Re: Ricoh Aficio MP3500 touch screen issue

    Quote Originally Posted by Llama God View Post
    I agree, replace the touch screen.
    +1

    These panels had issues with the glue that was used, which delaminated, and when this happened, all kinds of weird things started happening on the touch panel!

    Press the GREEN button!!

  9. #9
    Senior Tech 100+ Posts spanky's Avatar
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    Re: Ricoh Aficio MP3500 touch screen issue

    I am new to Ricoh/ Savin copiers, do I have to also order the cushions ( B004 1525 & B004 1526) with the touch panel.

    I don't know if they are adheared to the touch panel or not.

    Thank You for your help>


  10. #10
    Service Manager 1,000+ Posts Llama God's Avatar
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    Re: Ricoh Aficio MP3500 touch screen issue

    Quote Originally Posted by vargue View Post
    ااركن في الجركن وكفايه بيض بقي وفكوكوا مني انت والمبضينين اللي زيكووخف تعوم ياروح امك

    I was going to say that.


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