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  1. #1
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    Connection error

    Hi all

    Can anyone please help me, I got mp171 when I login into web image monitor it give me "RC GATE CONNECTION ERROR" I changed a controller board but still no luck...

  2. #2
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    Re: Connection error

    I did sp5801 and it sorted now thanks HDSB for giving me idea that it can be the settings,

  3. #3
    Service Manager 1,000+ Posts Llama God's Avatar
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    Re: Connection error

    The answer was to do SP5816-209, that clears the @Remote settings.

    SP5801 is a full engine clear, largely performed as a very last resort. Good luck with that in the future.

  4. #4
    Service Manager 2,500+ Posts
    Connection error

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    Re: Connection error

    Quote Originally Posted by Llama God View Post
    The answer was to do SP5816-209, that clears the @Remote settings.

    SP5801 is a full engine clear, largely performed as a very last resort. Good luck with that in the future.

    Agreed! Not a big deal on an MP171. But he's lucky it wasn't a colour machine that he performed that trick on.

  5. #5
    hmack79
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    Re: Connection error

    Quote Originally Posted by sandmanmac View Post
    Agreed! Not a big deal on an MP171. But he's lucky it wasn't a colour machine that he performed that trick on.
    Go into Service Mode- Option 5.
    Find Supply Call Alarm.
    0 out Paper, staples, maint. kit, toner etc but make sure to enter # after 0.
    Restart device.

    This clears the gate connection error and it also clears "Supply call failed" error messages.

  6. #6
    Service Manager 1,000+ Posts Llama God's Avatar
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    Re: Connection error

    Quote Originally Posted by hmack79 View Post
    Go into Service Mode- Option 5.
    Find Supply Call Alarm.
    0 out Paper, staples, maint. kit, toner etc but make sure to enter # after 0.
    Restart device.

    This clears the gate connection error and it also clears "Supply call failed" error messages.
    Or if you look at my previous post...

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