Toner on Metis printouts can by erased

[swissriddle]

Hello World
The letters and lines can be erased by a normal eraser....

Any ideas?


- Rise the fusing temperature wasn't successful
- Firmware are up to date (2013-10-28)
- Machines are new. (500-1000 printouts)

[Zeldaman]

Hi there!
Which type of Metis, what kinda paper, some more details please.
Greetings...

[swissriddle]

Hi there!
Which type of Metis, what kinda paper, some more details please.
Greetings...

it's happend an all METIS. Actually on the MPC3003, 3503, 4503 and 5503.
For this issue, the type of paper it doesen't matter.. but anyway, it's a high Quality paper from ricoh ltd.

[Gift]

Interesting but not reproduceable with my demo machines (loaded with color copy paper)

[swissriddle]

Interesting but not reproduceable with my demo machines (loaded with color copy paper)

I tryed on many machines.. about 20! and it happened on all of These. i just tryed with normal 80gr/m2 with paper, not Color copy
Unbenannt.jpg

[slimslob]

Does it only happen in spots or can you erase the entire page? If it only in spots, I would suspect something involving the paper. It could be excess moisture from improper storage.

[Gift]

That's pretty strange - I tried really hard with an eraser but no effect. Can do a test with normal paper tomorrow but I'm shure I would've get calls if one of our picky customers would have recognize this.

[salvador zambrano]

Have you tried replacing hot roller ? (seeing that it new you might not want to replace it.) but I have seen the inner coating in hot roller start to flake off and cause problems like yours. just an idea to check.

[swissriddle]

That's pretty strange - I tried really hard with an eraser but no effect. Can do a test with normal paper tomorrow but I'm shure I would've get calls if one of our picky customers would have recognize this.

Hi, did you tried it? I have replaced the fusing unit, but i still have the same Problem..

[Elmo]

Hi are you using original toners