Thanks Thanks:  0
Dislikes Dislikes:  0
Page 1 of 2 12 LastLast
Results 1 to 10 of 13
  1. #1
    Technician
    Join Date
    Apr 2011
    Location
    Jefferson City, MO
    Posts
    48
    Rep Power
    28

    Admin Locked Out

    We have a customer that had a disgruntled IT manager. He changed all of the admin passwords on all of the devices and apparently changed the supervisor password on the Ricoh products (2 of them). Right now my options that I know of are to replace the NVRAM or possible have the Ricoh rep come to town and reprogram them. Any other options, I hate to replace the NVRAMs on these machines. I assume backing up the NVRAM is going to back up the admin and supervisor password, so that means we will have to re-enter all of the info.

  2. #2
    Legendary Frost Spec Tech 2,500+ Posts
    Admin Locked Out

    Akitu's Avatar
    Join Date
    Oct 2010
    Location
    Thompson, MB
    Posts
    2,596
    Rep Power
    97

    Re: Admin Locked Out

    Quote Originally Posted by ctuinstra View Post
    We have a customer that had a disgruntled IT manager. He changed all of the admin passwords on all of the devices and apparently changed the supervisor password on the Ricoh products (2 of them). Right now my options that I know of are to replace the NVRAM or possible have the Ricoh rep come to town and reprogram them. Any other options, I hate to replace the NVRAMs on these machines. I assume backing up the NVRAM is going to back up the admin and supervisor password, so that means we will have to re-enter all of the info.
    Replace your NVRAM and tell your customer to bill the repair to the disgruntled IT manager.
    Cthulhu for president! Why settle for the lesser evil?

  3. #3
    Service Manager 1,000+ Posts digicor's Avatar
    Join Date
    Jul 2008
    Location
    tampa Florida
    Posts
    1,127
    Rep Power
    45

    Re: Admin Locked Out

    switch the nvram with one that is not locked from the same kind of machine, upload it to the machine, switch back to the old one and then back it up to the old nvram, this is the only way around this.
    you will have to re enter all the address book and other pwd's and user info

  4. #4
    AutoMajical Resolutionist 2,500+ Posts
    Admin Locked Out

    Tonerbomb's Avatar
    Join Date
    Feb 2005
    Location
    Bugaha
    Posts
    2,589
    Rep Power
    90

    Re: Admin Locked Out

    the last ditch effort: execute sp 5801-11 and clear the NCS, then 5801-14 for the UCS.
    Mystic Crystal Revelations

  5. #5
    Service Manager 250+ Posts turbojetboy's Avatar
    Join Date
    Aug 2009
    Location
    Adelaide
    Posts
    279
    Rep Power
    34

    Re: Admin Locked Out

    A while back user name "skynetto" released a little command prompt program that could reveal the username and passwords from a NV ram file, I tried it and it did work. Maybe do a search for this.

  6. #6
    Service Manager 5,000+ Posts
    Admin Locked Out


    Join Date
    Jan 2006
    Location
    Las Vegas, NV
    Posts
    9,940
    Rep Power
    153

    Thumbs up Re: Admin Locked Out

    I have that NVRAM program now. Email me at paul@justmanuals.com

  7. #7
    Senior Tech 250+ Posts
    Join Date
    Sep 2012
    Location
    Turin
    Posts
    257
    Rep Power
    30

    Re: Admin Locked Out

    Yes I confirm you can ask Paul for that program or send me the nvram file to reveal the password.

  8. #8
    Trusted Tech 50+ Posts
    Join Date
    Nov 2013
    Posts
    53
    Rep Power
    22

    Re: Admin Locked Out

    Hi
    Does anyone have a link fro that program?

    thanks

  9. #9
    Service Manager 1,000+ Posts Llama God's Avatar
    Join Date
    Mar 2009
    Location
    Newcastle upon Tyne
    Posts
    1,355
    Rep Power
    47

    Re: Admin Locked Out

    Go into factory SP mode and do 5846-046. That resets the username and password to defaults.

  10. #10
    Trusted Tech 50+ Posts
    Join Date
    Nov 2013
    Posts
    53
    Rep Power
    22

    Re: Admin Locked Out

    Awesome thanks :-)

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here