Got this from the Knowledge Base......What to do if the administrator password is forgotten Print Notify MePublished 08/15/2007 10:27 PM | Updated 06/30/2008 10:34 PM Answer ID 71499 | FAQ ID 71324 | Rank A2What to do if the administrator password is forgotten.Administrators do not need to enter a username. They only need to remember their password. If this password is forgotten, please try the following:1) The admin password is the same for both WebImageMoniter and telnet. Ask whether the customer remembers either of the two.2) Try the factory default "password".3) If both 1) and 2) do not work, a service engineer has to reset the password for the customer. Follow these steps:3-1) (IMPORTANT) Print a configuration sheet at the beginning. You will need the configuration sheet to restore the network settings. 3-2) Enter SP mode.3-3) Enter SP 5-801-011 (Memory Clear > NCS).3-4) Press [Execute].3-5) You will be asked for confirmation. (IMPORTANT) This will reset all of the network and interface settings. Make sure you have printed the configuration sheet. Press [Execute] once again.3-6) Turn off the device, then turn it back on.3-7) Restore all the network settings to the values of the configuration sheet.3-8) The above steps should have reset the password to the factory default, "password".3-9) Finally, the customer should log in to the device and change the password to their own. This can be done using Web Image Monitor or telnet ("passwd" command).
Well, when I pasted in the above info the formatting was a lot neater, after 'submit' it went south. Something going on currently with this site apparently. Hope it makes sense though.
Don't know if this works on older models, but you can login as "supervisor" with no password which will allow you to change the admin password on the newer ones...
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