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  1. #1
    Field Supervisor 500+ Posts
    Ricoh 2022 admin password can't get into address book


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    Ricoh 2022 admin password can't get into address book

    Customer never set up the scanner function and asked if I could set up a folder for scanning.When I tried to enter admin mode to access the address book the user/password where not any of the standard combinations.There doesn't appear to be a supervisor mode so I'm wondering is there an SP to reset the user/password back to default?

  2. #2
    Not a service manager 2,500+ Posts Iowatech's Avatar
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    Re: Ricoh 2022 admin password can't get into address book

    You shouldn't need Admin mode to get to the address book, it is in User Tools.
    Unless they locked User Tools, then you need to talk to their IT people.

  3. #3
    Field Supervisor 500+ Posts
    Ricoh 2022 admin password can't get into address book


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    Re: Ricoh 2022 admin password can't get into address book

    Quote Originally Posted by Iowatech View Post
    You shouldn't need Admin mode to get to the address book, it is in User Tools.Unless they locked User Tools, then you need to talk to their IT people.
    I have always used the WIM, I didn't know you could do it from User ToolsThis copier was a lease return so the previous owner reset the password, user tools is not locked but are you able to enter the user/password for folder authentication from usertools also?Thanks.

  4. #4
    Field Supervisor 500+ Posts
    Ricoh 2022 admin password can't get into address book


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    Re: Ricoh 2022 admin password can't get into address book

    Quote Originally Posted by Iowatech View Post
    You shouldn't need Admin mode to get to the address book, it is in User Tools.Unless they locked User Tools, then you need to talk to their IT people.
    I have always used the WIM, I didn't know you could do it from User Tools.This copier was a lease return so the previous owner reset the password, user tools is not locked but are you able to enter the user/password for folder authentication from usertools also?Thanks.

  5. #5
    Not a service manager 2,500+ Posts Iowatech's Avatar
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    Re: Ricoh 2022 admin password can't get into address book

    As long as you can view the Address Book in User Tools, you should be able to make the changes there.

  6. #6
    Service Manager 2,500+ Posts
    Ricoh 2022 admin password can't get into address book

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    Re: Ricoh 2022 admin password can't get into address book

    The default credentials for the WIM on that older unit are:
    username: administrator
    pasword: password

  7. #7
    Service Manager 1,000+ Posts
    Ricoh 2022 admin password can't get into address book

    teebee1234's Avatar
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    Re: Ricoh 2022 admin password can't get into address book

    This uses a Key Operator code, not a Login/password combo. You can reset it in service mode, not sure of the exact SP but you will find it in 5xxx.

  8. #8
    Service Manager 1,000+ Posts
    Ricoh 2022 admin password can't get into address book

    teebee1234's Avatar
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    Re: Ricoh 2022 admin password can't get into address book

    For some reason I can't edit my above post, but the correct SP is 7-810 to reset (Access Code Clear).

  9. #9
    Field Supervisor 500+ Posts
    Ricoh 2022 admin password can't get into address book


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    Re: Ricoh 2022 admin password can't get into address book

    Quote Originally Posted by sandmanmac View Post
    The default credentials for the WIM on that older unit are:username: administratorpasword: password
    thanks, I did try that and every other possible combo I could think of

  10. #10
    Field Supervisor 500+ Posts
    Ricoh 2022 admin password can't get into address book


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    Re: Ricoh 2022 admin password can't get into address book

    Quote Originally Posted by teebee1234 View Post
    For some reason I can't edit my above post, but the correct SP is 7-810 to reset (Access Code Clear).
    I know, I tried to edit my double post above and edit just sat there

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