MP3353 sc672-11

**Captain Scott** · 09-03-2014

Two machines would pop the message at least once a day. On/off makes it go away. The others stuck on 672-11.

**slot** · 09-05-2014

had a brand new out the box mpc3003 do this in the last week controller board fixed it
thanks for all the info on this thread> I did try the usb cable and a opps panel first its a
pain trying to workout what to go for.

**alliance1** · 09-22-2014

We had an out of the box MPC4503 that threw the code upon intial startup. After reseeding all the connectors everything was fine. Definitely try that before ordering boards.

**PA3040** · 12-14-2014

Originally Posted by slot

had a brand new out the box mpc3003 do this in the last week controller board fixed it
thanks for all the info on this thread> I did try the usb cable and a opps panel first its a
pain trying to workout what to go for.

Dear Slot,

We have the similar issue that you had
Please advice how should you rectify this issue at last

Thanks in advance

**slot** · 12-14-2014

I have heard that a firmware upgrade can help with this fault we have had this on more than one machine each time it has been a different fix ie cont board bicu opps panel this is a nightmare to pin down

**PA3040** · 12-15-2014

Originally Posted by slot

I have heard that a firmware upgrade can help with this fault we have had this on more than one machine each time it has been a different fix ie cont board bicu opps panel this is a nightmare to pin down

Dear slot,
Thanks for the reply,
1.We tried to update firmware but machine does not allow to update
2.We replaced new Controller board and new controller board also getting effected with CS672

Please advice if you have solution
Thanks in advance

**Imprestik** · 12-15-2014

I have had this issue many times across the range.

I have found (as stated) in previous threads that the factory is cable tying the USB cable and harness way too tight causing this issue.

I have found the way to resolve this issue is to replace the controller board and USB cable as a set. A USB cable which is 1 metre long will do.

If you can not get your hands on a USB cable or controller board quickly, set SP1-191 to 0 (I think) or vice verca.

What this does is it does not let the controller board go into energy saver mode, while the device will, the board will stay active. This will help mask the issue but it is not a long term fix.

Ultimately I have not just tried to replace the USB cable on its self, but I will next time I get the issue.

**PA3040** · 12-15-2014

Dear Imprestik, Thanks for the reply

I have found (as stated) in previous threads that the factory is cable tying the USB cable and harness way too tight causing this issue.

I think you are referent to USB printer cable, This machine was used as network printer

If you can not get your hands on a USB cable or controller board quickly, set SP1-191 to 0 (I think) or vice verca.

Unfortunately the machine can not get the SP mode

Originally Posted by Imprestik

I have had this issue many times across the range.

I have found (as stated) in previous threads that the factory is cable tying the USB cable and harness way too tight causing this issue.

I have found the way to resolve this issue is to replace the controller board and USB cable as a set. A USB cable which is 1 metre long will do.

If you can not get your hands on a USB cable or controller board quickly, set SP1-191 to 0 (I think) or vice verca.

What this does is it does not let the controller board go into energy saver mode, while the device will, the board will stay active. This will help mask the issue but it is not a long term fix.

Ultimately I have not just tried to replace the USB cable on its self, but I will next time I get the issue.