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  1. #1
    Technician rtiql8n's Avatar
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    Unhappy Ricoh 3352 Ejecting 2nd sheet of paper

    My customer has a Ricoh 3352 bought new from us but now has 220k on it. The first paper tray will make a copy fine but the second copy jams every time. After making a single copy you see that a second sheet of paper has already started its way towards the vertical transport rollers. (like the pickup rollers grabbed two sheets but stopped one a little late). So when another copy or print job is sent, the tray starts to send that sheet of paper as it normally would only the sheet is already at the vertical transport rollers. The VT rollers are not ready for the paper so they don't turn yet. Pickup rollers are trying to send paper to the VT rollers but since the sheet is already there it jams. We have replaced all clutches in that tray and rollers. All sensors are operating normally. The SMC report doesn't look out of the ordinary but should I adjust clutch timing on the separation roller? If so, why would it do this all of a sudden? If not, what should I look at? Thanks for your help.

    Kirt

  2. #2
    Retired 10,000+ Posts
    Ricoh 3352 Ejecting 2nd sheet of paper

    slimslob's Avatar
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    Re: Ricoh 3352 Ejecting 2nd sheet of paper

    Have you tryed cleaning the separation roller? You might also have a weak torque limitter.

  3. #3
    AutoMajical Resolutionist 2,500+ Posts
    Ricoh 3352 Ejecting 2nd sheet of paper

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    Re: Ricoh 3352 Ejecting 2nd sheet of paper

    I would KISS IT, Keep It Simple S...............................

    Like slimslob said clean or replace rollers/sep pads....
    Mystic Crystal Revelations

  4. #4
    Service Manager 5,000+ Posts
    Ricoh 3352 Ejecting 2nd sheet of paper


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    Lightbulb Re: Ricoh 3352 Ejecting 2nd sheet of paper

    This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from:


    http://www.justmanuals.com


    Paul@justmanuals.com

  5. #5
    rickybobby606
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    Re: Ricoh 3352 Ejecting 2nd sheet of paper

    You need to replace the double feed prevention roller and the one way needle bearing holder.. or ckuff the shaft where it rides.. also the primary pickup paper feed roller could cause this or even all the above at once..also if there is high humidity their paper may just need to be fanned to get rid of static build up!!! Goodluck!!!

  6. #6
    rickybobby606
    Guest

    Re: Ricoh 3352 Ejecting 2nd sheet of paper

    It is possible but unlikely, unless it is doing that continually.. It is possible it is your paper feed clutch..
    Here is an idea, swap the top and bottom paper feed clutches around and see if there is a different effect. Goodlick
    !!

  7. #7
    rickybobby606
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    Re: Ricoh 3352 Ejecting 2nd sheet of paper

    Have them try a better brand of paper!!!

  8. #8
    Field Supervisor 500+ Posts Counsel's Avatar
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    Re: Ricoh 3352 Ejecting 2nd sheet of paper

    I would test again using a different tray as your source if the other trays work fine and its limited to just this tray then replace the feed rollers and seperation for that tray.

  9. #9
    Technician rtiql8n's Avatar
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    Re: Ricoh 3352 Ejecting 2nd sheet of paper

    I forgot to mention that we replaced the torque limiter(s). We even replaced all rollers. Not just the separation roller. Any new thoughts?

  10. #10
    Service Manager 2,500+ Posts rthonpm's Avatar
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    Re: Ricoh 3352 Ejecting 2nd sheet of paper

    Check the paper end sensor. I had a flaky one on a C4500 that would do something very similar.

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