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  1. #1
    Trusted Tech 50+ Posts +ve charge's Avatar
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    Enter user name & password

    Hi Experts... Customer has imported a used machine from Singapore (Ricoh MP4500) and it indicates enter user name and password. Considering I don't have any knowledge of the user name and password pls let me know how I can reset this message. Even a memory clear run has not helped me. Please give me some help to get this done. Thanks in advance.


  2. #2
    Service Manager 1,000+ Posts
    Enter user name & password

    teebee1234's Avatar
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    Re: Enter user name & password

    Try logging in with 'supervisor' and leave the password field blank. If successful, then the only function you can do in this state is to change the administrator login and password. You cannot make any other changes in supervisor mode. If the supervisor has been changed from default, there may be a chance of resetting without replacing the nvram. Do a search of the forum and you'll find multiple posts regarding this.


  3. #3
    Retired 5,000+ Posts slimslob's Avatar
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    Re: Enter user name & password

    Go into User Tools - System Settings - Administrator Tools and turn off user authentication.


  4. #4
    Service Manager 100+ Posts
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    Re: Enter user name & password

    Quote Originally Posted by +ve charge View Post
    Even a memory clear run has not helped me.
    You have just fu***d up everything with this.


  5. #5
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    Re: Enter user name & password

    Quote Originally Posted by skynetto View Post
    You have just fu***d up everything with this.
    Nothing is beyond fixing. What if he had the SP modes change list???? Hopefully he did. May be a dumb question but you are typing in "admin" for the user name and the password is blank, correct?


  6. #6
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    Re: Enter user name & password

    How in the world USER Code is correlated with memory clear its beyond me. Anyway if he has printed the non default data he is safe yes but I have my doubts.


  7. #7
    Service Manager 10,000+ Posts
    Enter user name & password

    JustManuals's Avatar
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    Lightbulb Re: Enter user name & password

    This Parts & Service Manual can now be purchased for $14.77 and downloaded immediately from:


    http://www.justmanuals.com


    Paul@justmanuals.com



  8. #8
    Trusted Tech 50+ Posts +ve charge's Avatar
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    Re: Enter user name & password

    Hi Again... Gosh!

    Thanks for the replies including humour. I have a printed list of SP modes. I'll try yr suggestions and get back. Appreciate the responses.


  9. #9
    Retired 5,000+ Posts slimslob's Avatar
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    Re: Enter user name & password

    Quote Originally Posted by skynetto View Post
    You have just fu***d up everything with this.
    At least it was not a color machine. Even with the non-defaults print out line position adjustment can sometimes be a bear.


  10. #10
    Trusted Tech 50+ Posts +ve charge's Avatar
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    Re: Enter user name & password

    Hi.. Just a note to inform that the problem was solved by entering "admin" as login and leaving password blank. We had to go to the Singapore supplier to get the solution. Machine is now fully functional. Thank You'll for yr responses. Totally appreciated.


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