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  1. #1
    Senior Tech 250+ Posts Codex's Avatar
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    Aficio 2075, resets itself!!!! (counter 0)

    Hello

    I have a very strange problem. A customer called me last week, the machine has an SC 870 (Adress book Error), no other problem. I asked for the counter and he said "zero"....., first i thought he was kidding, he prints out the counter and send it via fax.....the counter was really "Zero", no serial number, no support phone number, nothing!!!....The machine works fine, till this morning...the customer calls me and the counter is again "zero"!!!.

    Any ideas??


  2. #2
    The New Guy 1,000+ Posts ruben's Avatar
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    Re: Aficio 2075, resets itself!!!! (counter 0)

    Sounds like a typical faulty NVRAM: B064 9099


  3. #3
    Senior Tech 250+ Posts vargue's Avatar
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    Re: Aficio 2075, resets itself!!!! (counter 0)

    i think is hdd error try to format hdd if it's no avail.swap with another hdd. next as ruben said nvram next change firmware


  4. #4
    Service Manager 5,000+ Posts slimslob's Avatar
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    Re: Aficio 2075, resets itself!!!! (counter 0)

    I tend to agree with Ruben. NVram can cause loss of counters and also SC 870. HDD cannot cause loss of counters. See if you can print the all SMC reports and get a closer estimation of what the actual counter might be, I.E counters in jam history or SC history. Back up what you can of the NVram and replace it.


  5. #5
    Senior Tech 250+ Posts Codex's Avatar
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    Ok.. Replaced nvram only, let's see what's happening..... Thanks!

    Inviato dal mio GT-I9100 utilizzando Tapatalk

    Memento Audere Semper

  6. #6
    Technician Zoran's Avatar
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    Re: Aficio 2075, resets itself!!!! (counter 0)

    repair nvram

    Attached Images Attached Images

  7. #7
    Senior Tech 250+ Posts Codex's Avatar
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    Re: Aficio 2075, resets itself!!!! (counter 0)

    Wow! Great work!

    Inviato dal mio SM-G935F utilizzando Tapatalk

    Memento Audere Semper

  8. #8
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Re: Aficio 2075, resets itself!!!! (counter 0)

    Doesn't AF2075 have a mechanical counter anyway for redundancy?
    From the manual:
    This machine has an electronic counting device that uses software to monitor thenumber of copies. In addition to the electronic counter of the NVRAM on the
    controller board, the machine is also equipped with a mechanical counter.



  9. #9
    Field Supervisor 500+ Posts bob marley's Avatar
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    Re: Aficio 2075, resets itself!!!! (counter 0)

    I agree with Ruben and slimslob . seems u need to replace NVram

    Live for yourself and you will live in vain. Live for others, and you will live again

  10. #10
    Service Manager 5,000+ Posts slimslob's Avatar
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    Re: Aficio 2075, resets itself!!!! (counter 0)

    Quote Originally Posted by Oze View Post
    Doesn't AF2075 have a mechanical counter anyway for redundancy?
    From the manual:
    It is behind the inner right cover that is located to the right of the transfer belt unit. There is a cover stick over it. SP 5915 if set to 0 will disable the mechanical counter. If it is disconnected, say by a customer, without being disabled, SC 901 will occur and copying/printing will be prohibited.


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