problem with scanner ricoh mp 3010 and windows 7

[tecnomarco]

Greetings all, I have a problem with a RICOH MP 3010 precisely with the configuration of the scanner with windows 7 pc can not communicate with the scanner .... can you help me thanks

[skynetto]

[Program category] Firmware
------------------------------------------------------------------------
Exported to(language) GEN(all)
[Firmware No.] D3105384F
[File Information]
 File Name         D3105384F.fwu
 File Type         Module for Service
 Size              2.67 MB ( 2801064 byte )
[File Information]
 File Name         D3105384F.rru
 File Type         Module for Remote Upgrade
 Size              2.67 MB ( 2801320 byte )
------------------------------------------------------------------------
[Production reflection] 2010/09
------------------------------------------------------------------------

========================================================================
*** Note ***
========================================================================
[Note] 

------------------------------------------------------------------------


========================================================================
*** Important Notes ***
========================================================================
[Important Notes] 

------------------------------------------------------------------------


========================================================================
*** Modification History ***
========================================================================
[Modifications made:]
Symptom corrected: 
1. Unable to Scan to SMB to Windows 7 or Windows Server 2008 R2 
   destinations that have Windows Live ID Sign-in assistant 
   installed.
2. Trying and failing to login to a Scan destination three times 
   might result in the Scanner application stalling.
3. Unable to Scan to SMB to Windows 98/98SE/Me/NT 4.0 destinations 
   specified using an IP address.
4. The SMB retry function fails to retry the sending of failed SMB 
   transfers (Scan to SMB or Fax delivery).
5. Unable to retrieve the Windows group name from a Windows 2008 R2 
   server during Windows Authentication. Because of this, logged in 
   users will only be granted the "Available Functions" specified 
   for them in the Addressbook.
6. The device is unable to assign group privileges to a logged in 
   user if that group has a name consisting of more than 20 bytes. 
   To address this issue, the supported group name length will be 
   increased to 40 bytes.
7. The MFP's Windows Authentication function is unable to use 
   Kerberos when being authenticated on a Windows 2008 or Windows 
   2008 R2 server. The MFP will still be successfully authenticated 
   because it is able to fail back to NTLMv2.
8. After changing the MFP's DNS server address or Domain name, Scan 
   to SMB destinations specified using a hostname might not be found.
9. The Scan to SMB "Connection Test" fails if performed on directory 
   located directly below a DFS root. Only the "Connection Test" 
   failed, scanning was successful and even the "Connection Test" 
   worked if performed on any sub-directory.
10. The device might return an SC 819 error when browsing the 
    network using SMB. This only occurred if SMB was browsed 
    frequently and the device was not rebooted.
11. If the MFP's IP address is changed to an IP address of another 
    subnet, users will not be able to browse the network (using Scan 
    to SMB) until the MFP is rebooted.

Other changes:
1. Unable to Scan to SMB to a destination that is not specified 
   using an FQDN.
2. Unable to Scan to SMB to destinations that are using both LM 
   Authentication and Samba v2.x.
3. Windows Authentication fails if the username or password includes 
   lower-case European characters.
4. The device's SMB timeout was too short (1sec). This caused 
   problems when being used across subnets. For this reason, it has 
   been increased to 10 sec.

[slimslob]

I think skynetto is saying that you need to update NCS firmware to Version 5.19. If you need to scan to Windows 8 or Server 2012, you will need Special/Custom firmware D007 Temp NCS v519bLRC0466. Also for Windows 7 and later you must authenticate with both a name and password.

[sandmanmac]

Greetings all, I have a problem with a RICOH MP 3010 precisely with the configuration of the scanner with windows 7 pc can not communicate with the scanner .... can you help me thanks

Discussed ad nauseam in the forum.
Google this for example: ricoh, scan windows 7 site:copytechnet.com

[tecnomarco]

you can have this firmware via email or in an attachment to this forum, I do not have the credentials to access and download ricoh firmware ... and if some kind soul can tell me what is necessary to install this firmware on the MP C3010 ... thank you for suggestions and skynetto slimslob

[Eric1968]

This can by anything :

1. Did you share the folder with the correct permissions?

2. Is Filesharing enabled?

3. Is sharing with password enabled or not?

4. Are the username and password correct?

5. Is the path to the shared folder correctly specified?

6. Is Anti-Virus Software blocking the scan?

7. Is the Network firmware up-to-date?

You're question is the same as going to the doctor and telling him that you're feeling sick, and expecting the doctor to find the cure...

In other words : "What have you done so far!"

[tecnomarco]

forgive my ignorance Eric is a photocopier purchased used and to date I have not served to update the firmware! I am not a dealer Ricoh but I try to make technical assistance and do not have the credentials to download the firmware! all here
and was wondering how can I get this firmware without asking for my ricoh dealer in the area, you know they are not prepared to help you here, anyway thanks for the tips Eric

[Eric1968]

If you have a question, try to be a little more specific. Tell what you have tried. I'll be glad to help you, but simply telling that scanning to Windows 7 won't work isn't enough.

[sandmanmac]

forgive my ignorance Eric is a photocopier purchased used and to date I have not served to update the firmware! I am not a dealer Ricoh but I try to make technical assistance and do not have the credentials to download the firmware! all here
and was wondering how can I get this firmware without asking for my ricoh dealer in the area, you know they are not prepared to help you here, anyway thanks for the tips Eric

Scan to email (non ssl), or ftp, are always options, and not OS or firmware dependent. Again, as discussed in countless other threads

[tecnomarco]

the problem is access to the folder scan, the folder has all access to everyone with the user, the computer does not have a password, only an administrator user does not have anti-virus, I also tried to include as an authentication folder administrator or everyone the photocopier browses the network sees the pC, but does not enter the folder and says username or password incorrect